Summary
Overview
Work History
Education
Soccer, outdoors, writing.
Timeline
Generic

Shaquille Bowen

Atlanta,GA

Summary

Customer service experience spanning over four years with a hunger to learn and apply new skills.

Overview

3
3
years of professional experience

Work History

Night Auditor

Marriot International
10.2022 - 08.2023
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Generated and printed daily financial reports to track hotel performance.

Front Desk Agent

Marriott Courtyard
07.2021 - 10.2022
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Kept accounts in balance and ran daily reports to verify totals.

Back of House Team Member

Chick-fil-A
04.2020 - 06.2021
  • Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
  • Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
  • Assisted with training new BOH staff members on established processes and goals.
  • Prepared food and drinks while following safe food handling procedures.

Education

Bachelor of Science - Psychology

University of The Southern Caribbean
Trinidad & Tobago

Bachelor of Science - Economics

Georgia State University
Atlanta, GA
09.2025

Soccer, outdoors, writing.

I am a soccer enthusiast who loves the outdoors while releasing my creative juices. 

Timeline

Night Auditor

Marriot International
10.2022 - 08.2023

Front Desk Agent

Marriott Courtyard
07.2021 - 10.2022

Back of House Team Member

Chick-fil-A
04.2020 - 06.2021

Bachelor of Science - Psychology

University of The Southern Caribbean

Bachelor of Science - Economics

Georgia State University

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Shaquille Bowen