Shaquille Bowen
Atlanta,GA
Summary
Customer service experience spanning over four years with a hunger to learn and apply new skills.
Overview
3
3
years of professional experience
Work History
Night Auditor
Marriot International
Atlanta, GA
10.2022 - 08.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
Front Desk Agent
Marriott Courtyard
Atlanta, GA
07.2021 - 10.2022
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Kept accounts in balance and ran daily reports to verify totals.
Back of House Team Member
Chick-fil-A
Atlanta, GA
04.2020 - 06.2021
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
- Assisted with training new BOH staff members on established processes and goals.
- Prepared food and drinks while following safe food handling procedures.
Education
Bachelor of Science - Psychology
University of The Southern Caribbean
Trinidad & Tobago Bachelor of Science - Economics
Georgia State University
Atlanta, GA09.2025
Soccer, outdoors, writing.
I am a soccer enthusiast who loves the outdoors while releasing my creative juices.
Timeline
Night Auditor
Marriot International
10.2022 - 08.2023
Front Desk Agent
Marriott Courtyard
07.2021 - 10.2022
Back of House Team Member
Chick-fil-A
04.2020 - 06.2021
Bachelor of Science - Psychology
University of The Southern Caribbean
Bachelor of Science - Economics
Georgia State University