Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Shaquille Brooks

Minneapolis,MN

Summary


Professional and energetic Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations, welcoming attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Flight Attendant

Delta Airlines
02.2023 - Current
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Performed pre-flight cabin checks to maintain operational safety equipment.
  • Ensured safety and comfort of customers onboard aircraft.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Collaborated with flight crew to maximize smooth and safe flights.

Sales Representative

Furniture Connection
02.2021 - 01.2022
  • The main responsibilities were to attend to the customer's needs.
  • Meeting the prospect
  • Presenting and demonstrating the products
  • Leading the prospect to buy, taking orders and effecting sales.
  • Accomplishments
  • Beating sales target
  • Great presentation at work
  • Increased sales by 10% through upsells and cross-selling of additional products and services
  • Improved the pre-sales process, resulting in a 5% increase in sales
  • Recruited and trained [x] new sales representatives
  • Certificate of Achievement

Sales Associate

MORPHE COSMETICS
06.2020 - 01.2021
  • Established personal connections with customers, exceeding customer service expectations
  • Built rapport with clients by providing quality customer service and problem solving
  • Performed a full audit of inventory and sales reports, ensuring accuracy
  • Communicated with customer and gave clarity on products.
  • Successfully assisted customers with product selections and purchases.
  • Achieved daily sales goal by cross selling and promoting additional products and services.

Education

High School Diploma - General Studies

Covenant Academy
Montgomery, Alabama
05.2010

Skills

  • Communication
  • Teamwork
  • Leadership skills
  • Problem solving
  • Strong work ethic
  • Adaptability

Accomplishments

    Delta Chairman Nominee 2025

Certification

Certificate of Achievement Customer to Client Sales

Languages

English

Timeline

Flight Attendant

Delta Airlines
02.2023 - Current

Sales Representative

Furniture Connection
02.2021 - 01.2022

Sales Associate

MORPHE COSMETICS
06.2020 - 01.2021

High School Diploma - General Studies

Covenant Academy

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