Shaquille Christie
Pigeon Forge,USA
Summary
Customer-focused and dependable professional with experience in hospitality, front desk operations, and amusement park services. Skilled in guest relations, reservations, payment processing, and safety compliance. Known for strong communication, multitasking abilities, and maintaining a calm, professional demeanor in fast-paced environments. Committed to delivering positive and memorable guest experiences.
Overview
5
5
years of professional experience
Work History
Ramp Lead
Delta Airlines, Bradley International Airport
10.2025 - Current
- Supervise ramp team operations to ensure safe and efficient aircraft handling
- Coordinate aircraft arrival and departure procedures, including loading and unloading baggage and cargo
- Enforce safety regulations and company policies to maintain a secure work environment
- Train and support new team members, improving overall team performance
- Communicate with flight crew and ground staff to ensure on-time departures
- Monitor equipment usage and report maintenance needs promptly
Houseman
Days Inn by Wyndham, Pigeon Forge, TN
Pigeon Forge, TN
06.2023 - 05.2025
- Maintained cleanliness of hotel facilities to enhance guest experience
- Assisted housekeeping team with daily operations and maintenance tasks
- Performed routine inspections to ensure high standards were met
Front Desk Receptionist / Night Auditor
Americana Inn by Wyndham, Pigeon Forge, TN
Pigeon Forge, TN
05.2024 - 04.2025
- Provided excellent customer service by assisting guests with check-ins, reservations, and inquiries
- Managed nightly audit processes, ensuring accurate financial reporting
- Handled guest concerns professionally, improving overall satisfaction
- Processed payments and maintained accurate records
Ride Attendant
Race City Amusement Park, Panama City Beach, FL
Panama City Beach, FL
11.2022 - 06.2023
- Ensured guest safety by enforcing ride rules and conducting routine safety checks
- Operated rides efficiently, reducing wait times and improving guest flow
- Delivered friendly customer service, creating a fun and welcoming environment
Server
Captain Anderson’s Restaurant, Panama City, FL
Panama City, FL
09.2021 - 11.2022
- Delivered excellent customer service and maintained a welcoming environment
- Managed orders efficiently to reduce wait times and increase table turnover
- Used guest feedback to improve service quality
Ride Attendant
WonderWorks, Panama City Beach, FL
Panama City Beach, FL
08.2021 - 09.2022
- Maintained accurate records of ride operations and safety checks
- Assisted guests and families to enhance overall experience
- Collaborated with team members to resolve issues quickly
Education
High School Diploma -
Ocho Rios High School
St. Ann, JamaicaSkills
- Customer Service
- Communication
- Time Management
- Multitasking
- Attention to Detail
- Audit Reporting
- Teamwork
Timeline
Ramp Lead
Delta Airlines, Bradley International Airport
10.2025 - Current
Front Desk Receptionist / Night Auditor
Americana Inn by Wyndham, Pigeon Forge, TN
05.2024 - 04.2025
Houseman
Days Inn by Wyndham, Pigeon Forge, TN
06.2023 - 05.2025
Ride Attendant
Race City Amusement Park, Panama City Beach, FL
11.2022 - 06.2023
Server
Captain Anderson’s Restaurant, Panama City, FL
09.2021 - 11.2022
Ride Attendant
WonderWorks, Panama City Beach, FL
08.2021 - 09.2022
High School Diploma -
Ocho Rios High School