Shaquille Malik
Lexington,KY
Summary
Administrative assistant with 5+ years experience. Highly organized and efficient in fast-paced, multitasking environments; able to prioritize effectively to accomplish objectives with punctuality. Offers strong background in customer relations, communication, interpersonal skills, excellent time management and problem-solving skills. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Fairfield Inn & Suites By Marriot
Lexington, KY
11.2018 - Current
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Maintained accurate and up-to-date records of guest information.
Front Desk Manager
Comfort Inn & Suites
Lexington, KY
11.2017 - 11.2018
- Checked guests in out of hotel, made reservations, and processed payments.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Night Auditor
Gratz Park Inn
Lexington, KY
08.2017 - 11.2017
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Monitored hotel's budget and financial records.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Legal Secretary
Wilson & Mcqueen PLLC
Lexington, KY
06.2016 - 06.2017
- Produced and filed various legal documents and electronically preserved updated case record system.
- Scheduled and made appointments for 2 attorneys and 3 paralegals.
- Assisted with preparation of trial materials and documents.
- Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
Clinical Assistant
Chambers Medical Group
Lexington, KY
06.2016 - 06.2017
- Maintained up-to-date patient records with medical histories and test results.
- Assisted patients with basic care needs.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Pharmacy Technician
Pamida Pharmacy
Owenton, KY
05.2012 - 07.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled and inventoried medication to keep accurate records.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Pharmacy Technician
North Park Pharmacy
Owenton, KY
08.2008 - 08.2010
- Received, processed and entered prescription orders into pharmacy databases.
- Merchandised over-the-counter goods and rotated stock.
- Prepared bills for clients and submitted required paperwork to insurance companies.
- Trained new pharmacy staff on computer system and drug management protocols.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Education
No Degree - Psychology
04.2025
High School Diploma -
05.2010
Skills
- Inventory Monitoring
- POS Transactions
- Issue Resolution
- Computer Skills
- File and Record Maintenance
- Data Inputting
- Administrative Duties
Certification
- Certified ESL Instructor, International TEFL Academy - 2019
Timeline
Guest Service Representative - Fairfield Inn & Suites By Marriot
11.2018 - Current
Front Desk Manager - Comfort Inn & Suites
11.2017 - 11.2018
Night Auditor - Gratz Park Inn
08.2017 - 11.2017
Legal Secretary - Wilson & Mcqueen PLLC
06.2016 - 06.2017
Clinical Assistant - Chambers Medical Group
06.2016 - 06.2017
Pharmacy Technician - Pamida Pharmacy
05.2012 - 07.2015
Pharmacy Technician - North Park Pharmacy
08.2008 - 08.2010
Eastern Kentucky University - No Degree, Psychology
Owen County High School - High School Diploma,