Shaquille Wheeler
Tyler
Summary
Dynamic professional with extensive experience at Amazon and a proven track record in logistics coordination and technical troubleshooting. Adept at optimizing shipment processes and enhancing customer satisfaction through effective communication. Skilled in diagnosing network issues and committed to delivering high-quality service in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Serving Associate
Swiss Post Solutions
Richardson
04.2022 - Current
- Maintains effective collaboration and communication channels with logistics technicians, customer service representatives, service providers, and other stakeholders involved in the product shipment and receipt process
- Effectively monitors, tracks, and updates the status of inbound and outbound shipments
- Directed and managed the shipment and receipt of diverse products, materials, and supplies
- Keeps an up-to-date record of daily activities, conducts precise inventory scanning and accurate counting
- Demonstrates positive and effective communication skills when interacting with vendors and drivers
Fulfillment Associate
Amazon
Irving
10.2021 - 04.2022
- Received and efficiently stored inventory in designated locations
- Prepared and packed customer orders in a timely and efficient manner
- Followed on-screen prompts and instructions to complete assigned tasks
- Ensured that products met high quality standards and requirements
- Successfully operated power industrial trucks (PIT), including forklifts and pallet drivers, at heights of up to 35 feet
Logistics Coordinator
Dust Free, LP
Royse City
06.2021 - 11.2021
- Efficiently processed and fulfilled product orders
- Received, recorded, and distributed packages and letters internally within the organization
- Maintained the company stockroom by efficiently organizing, cleaning, and cataloging items
- Effectively scheduled large shipments and planned logistics to ensure adequate storage space for incoming items
- Created and presented detailed shipping and receiving reports to management on a regular basis
Delivery Associate
Amazon
Dallas
12.2018 - 03.2020
- Operated vehicles to transport products and make deliveries to designated customer locations
- Safely operated vehicles and delivered products within specified deadlines
- Analyzed delivery addresses, identified optimal routes, and effectively managed schedules to ensure timely delivery
- Demonstrated careful attention and adherence to safety protocols when delivering fragile and hazardous products
- Efficiently loaded and unloaded products from trucks and trailers
Telecommunications Technician
Technician Southwest Cable
Plano
05.2018 - 11.2018
- Expertly installed, maintained, and repaired cable infrastructure
- Conducted regular maintenance on existing cabling systems
- Thoroughly tested newly installed or relocated cables in accordance with company specifications
- Proactively identified and resolved cable and network issues through effective troubleshooting techniques
- Successfully diagnosed and resolved cable and equipment malfunctions through effective troubleshooting techniques
Education
Associate of Applied Science - Network Administration And Cyber Security
My Computer Career
Dallas, TX06.2019
Skills
- Technical troubleshooting
- Help Desk Support
- Networking and TCP/IP knowledge
- Ability to diagnose and resolve hardware, software, and network issues
- Hardware upgrades
- Tracking and documentation
- Proficiency in operating systems (Windows, macOS, Linux)
- Strong customer service and communication skills
- Verbal and written communication
- Oral communication
- Customer service orientation
- Problem-solving abilities
Certification
CompTIA A+ – In Progress (Expected Completion: May 2025)
MTA Mobility and Device Fundamentals
Languages
English
Native/ Bilingual
Timeline
Client Serving Associate
Swiss Post Solutions
04.2022 - Current
Fulfillment Associate
Amazon
10.2021 - 04.2022
Logistics Coordinator
Dust Free, LP
06.2021 - 11.2021
Delivery Associate
Amazon
12.2018 - 03.2020
Telecommunications Technician
Technician Southwest Cable
05.2018 - 11.2018
Associate of Applied Science - Network Administration And Cyber Security
My Computer Career