Nicklas Hartman
Las Vegas,NV
Summary
IT Supervisor in the United States Air Force with 4+ year record of leadership experience in technical troubleshooting, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building creative solutions based on methodologies and thorough analysis. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.
Overview
10
10
years of professional experience
Work History
IT Supervisor (Currently Serving As A Reservist)
United States Air Force
Las Vegas, NV
08.2020 - Current
- Diagnosed, troubleshot and resolved hardware and system problems.
- Recruited, trained and supervised IT department staff.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Analyzed workflows and established priorities for daily operations.
- Provided base-wide tech support for IT problems and account maintenance.
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Identified and acted on opportunities to improve and update software and systems.
- Developed and maintained processes and technology roadmap to achieve business objectives.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
Military Funerals Supervisor
United States Air Force, USAF
Scott Air Force Base, IL
11.2019 - 08.2020
- Led and directed more than 50 military personnel and maintained and exemplary record.
- Established schedules, delegated work and monitored employees for compliance with standards.
- Supported strategic objectives by stringently monitoring daily operations.
- Improved collaboration, performance and productivity among team with motivational approach and well-planned improvement strategies.
- Requisitioned, received, stored and documented unit equipment and supplies.
- Led operational planning teams to address field and base concerns with minimal delays.
- Led and directed funeral and graveside services.
- Consulted with families of deceased to make funeral arrangements.
Air Traffic Control Specialist
United States Air Force, USAF
Scott Air Force Base, IL
01.2018 - 11.2019
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Monitored and directed movement of aircraft on ground and in air, using radar, computers or visual references.
- Requested modifications to altitude, routes or flight schedule according to air traffic and weather conditions affecting flight safety.
- Managed communications by transferring control of departing flights to traffic control centers and accepting control of arriving flights.
- Monitored weather conditions, aircraft position reports, aeronautical information and navigational charts to evaluate flight progress.
- Evaluated progress of flights by monitoring aircraft positions, aeronautical information, navigational charts and weather conditions.
- Alerted airport response personnel to crisis situations and handled incoming medical and other emergency landings.
Construction Laborer
Rapid Response Team
Jacksonville, FL
08.2014 - 02.2017
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Worked regularly at advanced heights and followed all OSHA safety protocols and procedures for fall prevention.
- Maintained and repaired roofing tools and equipment.
- Overlapped successive layers of roofing material, determining distance of overlap using chalk line, gauge on shingling hatchet and lines on shingles.
- Cemented and nailed flashing strips of over joints to achieve watertight seals.
- Diagnosed and identified sources of leaks, developing plans for repairs from total tear-offs to patchwork.
Education
Associate of Applied Science - Information Systems Management
Community College of The Air Force
Montgomery, AL02.2021
Skills
- Technical Troubleshooting
- Remote Technical Support
- Hardware and Software Updates
- Troubleshooting Network Issues
- Account Administration
- Security Certification
- System Configuration
- Service Desk Team Management
- End User Support
- Project Management
- Group and Individual Instruction
- Supervision & Leadership
Accomplishments
- Promoted to Staff Sergeant after being selected as distinguished graduate at Air Force Leadership School. Was awarded based off of project execution and peer voting.
- Airman of The Quarter at the Base-Level. Base Consisted of over 5000 Active duty Personnel. Achieved by leading multiple 20-man teams to perform military honors without error.
- Distinguished Graduate in Basic Military Training with highest scores among 200 personnel. Scores were based on leadership, test scores, and attention to detail.
Timeline
IT Supervisor (Currently Serving As A Reservist)
United States Air Force
08.2020 - Current
Military Funerals Supervisor
United States Air Force, USAF
11.2019 - 08.2020
Air Traffic Control Specialist
United States Air Force, USAF
01.2018 - 11.2019
Construction Laborer
Rapid Response Team
08.2014 - 02.2017
Associate of Applied Science - Information Systems Management
Community College of The Air Force
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