Tara Randall
Salem,OR
Summary
Versatile and results-driven professional with extensive experience at FEMA and the U.S. Census Bureau, adept in emergency management and data collection. Demonstrates exceptional leadership and organizational skills, enhancing team efficiency and data accuracy. Excelled in customer relations, ensuring seamless service delivery and support. Proven track record in improving process efficiency by over 30%, showcasing a blend of analytical prowess and compassionate communication. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
16
16
years of professional experience
Work History
FEMA Reservist
US Dept. of Homeland Security/ Fema
Salem, OR
12.2022 - Current
- Help disaster victims apply for services
- Via the phone, or in person.
- Listen to victims, and address their concerns and issues in regard to the situation they are in due to a declared disaster.
- Keep all applicants' information confidential.
- Remote work in the national call center involves inbound and outbound calls.
- Provide excellent customer service.
- Explain what applicants are qualified for.
- Explain how to fill out the application online.
- Fill out the online application with a disaster survivor.
- Help applicants with their online accounts.
- Provide troubleshooting.
- Reroute calls to the appropriate department or tiers.
- Listen to what the customer's needs are.
Associate Team Leader
H & R Block
Salem, OR
12.2021 - 04.2024
- Support the Multi-Unit Team Leader, serving as the onsite point of contact for 4 tax preparers, 2 associates, and over 1,000 clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block.
- Execute and hold all tax office associates accountable for Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary.
- Serve as a point of contact for onsite escalated client service concerns.
- Ensure clients are scheduled properly, and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary.
- Lead the office from the front desk, providing phone coverage.
- Engaging with clients to deliver outstanding experiences.
- # Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities, and overall goals.
- Lead daily huddles and communicate essential information to office associates.
Brand Ambassador
2020 Companies
Salem, OR
08.2021 - 12.2021
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Functioned as a team player by working with other members to deliver sampling goals.
- Acted as the face of the brand at retail events and sampling opportunities at multiple locations.
- Identified future sampling and event opportunities.
- Conducted consumer surveys and gathered data on purchasing habits for use in branding efforts.
- Identified key high-traffic, consumer-centric locations and events to deliver brand awareness, and implemented team test-driving experiences.
- Executed brand activations to standards, and with professionalism.
- Communicated product information with confidence, and educated consumers about the company.
- I approached strangers and interacted in natural conversation with the goal of developing brand loyalty.
- Executed company initiatives and activation's.
Survey Field Representative
US Census Bureau Dept. Of Commerce
Salem, OR
05.2021 - 08.2021
- Complete in-person and over-the-phone surveys for the American Housing Survey 2021 (AHS 2021).
- Maintains personal payroll records that reflect hours worked and miles driven.
- Read maps.
- Listen to and record the answers given by the public.
- Gathering data to be used to develop federal programs.
Admin. OOS (Office Operations Supervisor)
U.S. Census Bureau Dept. Of Commerce
Salem, OR
03.2020 - 11.2020
- To oversee office operations.
- In charge of the selection process.
- Oversee that all clerks are trained in hiring actions.
- Processing D 291s.
- Printing, scanning, and uploading all SF-50s.
- Delegate work evenly among the clerks.
- Train clerks on dashboards and all DAPPS system actions in which we process daily.
- Make sure all paperwork is processed correctly, and in a timely manner.
- To put together teams that work well, together.
- Provide leadership for our department.
- Hire and train new clerks for different departments within the office.
- Make the schedule.
- Lead meetings.
- Provide feedback to upper management.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed the filing system, entered data, and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Administration Clerk
U.S. Census Bureau Dept. Of Commerce
Salem, OR
07.2019 - 04.2020
- Answering applicant calls
- Support recruiting assistants
- Processing employee payroll
- Process personnel actions
- Provide administrative support to field staff
- Schedule training classes for field staff
- Conduct selections of new employees
- Process hire actions
- Process D-291s (extensions, terminations, promotions, transfers.....)
- Completing dashboards
- Handled incoming phone calls and answered questions from callers
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
Tally Clerk
Pronzini Tree Farms
Salem, OR
11.2018 - 12.2019
- Count the Christmas trees and/or wreaths as they are loaded onto the trucks.
- Fill out the paperwork for the office, such as the invoice.
- Lockouts Used for Multiple Drop-Offs
- Weight checks at the scale.
- Conduct final lockout before the truck leaves the lot.
Caregiver
Relative Care
Salem, OR
02.2009 - 02.2019
- Provide in home care daily
- Provide transportation daily
- Answer phone take messages set appointments
- Handled money paid bills and followed budget
- Fixed meals and organized weekly schedule
Education
H.S. Diploma -
North Salem High School
Salem, OR06.1992
Skills
- Team building
- Self motivation
- Time management abilities
- Call center customer service
- Call center operations experience
- Call center management
- Call center software
- Call center experience
- Call control skills
- Quality assurance
- Customer support
- Script adherence
- Inbound phone calls
- Data gathering
- Logging call information
- Documentation and reporting
- Calm disposition
- Call documentation skills
- Answering questions
- Technical troubleshooting
- Resolving issues
- Database research
- Professional phone voice resolution
- PPE Compliance
- Listening Skills
- Communication
- Analytical and Critical Thinking
- Data Entry
- Safety processes and procedures
- Microsoft Office
- Multiline phone system
- Customer Relations
- Filing
- Training
- Time Management Skills
- Organizational Skills
- Scheduling
- Outlook
- Receptionist
- Excellent problem solver
- Administrative Experience
- PeopleSoft
- Oracle
- Employee Orientation
- Management
- Word processing
- Clerical experience
- Typing
- Documentation review
- Microsoft Outlook
- Human resources management
- Google Docs
- QuickBooks
- Workday
- Windows
- Data collection
- Phone etiquette
- Front desk
- Kronos
- Document Management
- Leadership
- Emergency management
- Conflict resolution
- Safety awareness
- Computer literacy
- Critical thinking
- Continuous improvement
- Decision-making
- Organizational skills
Assessments
- Basic computer skills, Proficient, 06/01/22
- Scheduling, Proficient, 06/01/22
- Workplace safety, Proficient, 06/01/22
- Spreadsheets with Microsoft Excel, Proficient, 04/01/21
- Administrative support professional fit, Proficient, 01/01/21
- Recruiting, Proficient, 02/01/22
- Administrative assistant/receptionist, Proficient, 05/01/21
- HR: Compensation & benefits, Proficient, 06/01/21
- Customer service, Proficient, 02/01/22
Timeline
FEMA Reservist
US Dept. of Homeland Security/ Fema
12.2022 - Current
Associate Team Leader
H & R Block
12.2021 - 04.2024
Brand Ambassador
2020 Companies
08.2021 - 12.2021
Survey Field Representative
US Census Bureau Dept. Of Commerce
05.2021 - 08.2021
Admin. OOS (Office Operations Supervisor)
U.S. Census Bureau Dept. Of Commerce
03.2020 - 11.2020
Administration Clerk
U.S. Census Bureau Dept. Of Commerce
07.2019 - 04.2020
Tally Clerk
Pronzini Tree Farms
11.2018 - 12.2019
Caregiver
Relative Care
02.2009 - 02.2019
H.S. Diploma -
North Salem High School
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