Shaquina Miles
Brooklyn,NY
Summary
Compassionate CPS Specialist with background in child welfare and family services. Possess strong crisis management skills, adept at conducting assessments and implementing interventions to ensure child safety. Highly skilled in case management, showcasing ability to work collaboratively with multi-disciplinary teams. Previous roles have involved successful improvement of family dynamics and child well-being through strategic planning and resource allocation.
Overview
13
13
years of professional experience
Work History
CPS Specialist
Administration for Children's Services
Brooklyn, NY
08.2023 - Current
- Initiated and coordinated child protective services investigations, including interviewing family members, assessing safety risks, and making recommendations to supervisors.
- Conducted home visits with families to assess the safety of children in their homes and provide resources for parents.
- Provided crisis intervention services to families in need, such as temporary shelter or food assistance.
- Developed case plans and monitored progress towards goals that ensured the safety of children and their families.
- Assessed risk factors to determine whether further involvement from law enforcement or other agencies was necessary.
- Participated in court hearings related to cases involving abuse or neglect of children.
- Maintained detailed records of all interactions with clients and casework activities according to agency policy.
- Collaborated with community-based organizations to identify additional resources for families in need.
- Engaged with schools, daycare centers, churches, and other organizations to ensure the safety of children within those settings.
- Advised parents on how best to manage challenging behaviors exhibited by their children.
- Educated parents about available community resources that can help them meet their needs.
- Reviewed medical records when needed in order to make decisions regarding a child's wellbeing.
Home Health Aide
A&J Home Care
Brooklyn, NY
01.2022 - Current
- Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions
- Traveled to clients' homes to complete healthcare services and promote continuity of care
- Provided mobility assistance such as walking and regular exercising
- Completed entries in logbooks, journals, and care plans to accurately document and report patient progress
Internship Student
Beth Israel Methadone Clinic
New York, NY
08.2014 - 01.2015
- Reported back to instructor to receive day-to-day tasks and responsibilities
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement
- Interacted with customers by phone, email, or in-person to provide information
- Delivered clerical support by handling range of routine and special requirements
- Assessing intake for new clients
Respite Worker
CHDFS
New York, NY
01.2013 - 12.2014
- Maintained safe and hazard-free environments
- Planned engaging recreational, developmental and entertainment activities
- Prepared nutritious meals, cleaned house, laundered clothing, and completed shopping tasks
- Assisted with daily living needs such as personal hygiene
Teachers Assistant
AHRC
Brooklyn, NY
10.2011 - 06.2012
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency
- Handed out classroom materials, like pencils, paper, and crayons
- Worked with lead teacher to monitor class schedule and take attendance
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher
- Worked with children with Autism and other developmental challenges
- Provided necessary care required for each students’ unique needs
- Maintained safety and security by overseeing students in recess environments
- Provided support to help students with special needs learn and grow
Education
Bachelor of Science - Psychology
Brooklyn College of The City University of New York
Brooklyn10.2022
Associate of Science - Mental Health Counseling
Kingsborough Community College of The City University of New York
Brooklyn04.2015
Skills
- Behavior Redirection
- Client Documentation
- Care Plan Management
- Mental Health Support
- Performance Assessment
- Observation Communication
- Teamwork and Cooperation
- Safety Planning
- Court Testimony
- Needs Assessment
- Child Advocacy
- Goal Setting and Achievement
- Interviewing techniques
- Family Support
- Case Management
- Service planning
- Emergency intervention
- Client Advocacy
- Problem-solving aptitude
- Family services
- Community Referrals
Locations
- Brooklyn, Brooklyn, NY, 11238
- Brooklyn, Brooklyn, NY, 11207
Timeline
CPS Specialist
Administration for Children's Services
08.2023 - Current
Home Health Aide
A&J Home Care
01.2022 - Current
Internship Student
Beth Israel Methadone Clinic
08.2014 - 01.2015
Respite Worker
CHDFS
01.2013 - 12.2014
Teachers Assistant
AHRC
10.2011 - 06.2012
Bachelor of Science - Psychology
Brooklyn College of The City University of New York
Associate of Science - Mental Health Counseling
Kingsborough Community College of The City University of New York