Shaquira Franklin
Evansville,IN
Summary
Detail-oriented individual with a versatile background in housekeeping and administrative support. Recognized for effective communication and problem-solving skills, ready to contribute to operational success and improve customer satisfaction.
Dedicated professional with strong customer service skills, known for effective problem resolution and teamwork. Committed to maintaining high standards and enhancing operational efficiency.
Overview
3
3
years of professional experience
Work History
Housekeeper
PeopleReady, A TrueBlue/TEMP
Evansville, IN
08.2025 - 12.2025
- Maintained cleanliness and organization of assigned areas, ensuring high standards of hygiene.
- Operated cleaning equipment and tools efficiently to complete tasks effectively.
- Monitored inventory levels of cleaning supplies, reporting needs to management for replenishment.
- Trained new staff on proper cleaning techniques and safety protocols.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Secretary's Assistant
Advantix
Evansville, IN
07.2024 - 07.2025
- Managed scheduling and calendar coordination for executives to enhance operational efficiency.
- Assisted in preparing meeting materials and documentation, ensuring accuracy and timeliness.
- Maintained confidential files and records, adhering to organizational policies and compliance standards.
- Implemented office systems and processes to streamline administrative functions and improve workflow.
- Prepared and distributed internal communications, ensuring clarity and accuracy of information.
- Documented customer interactions clearly in database, maintaining accurate records for future reference.
- Addressed escalated issues effectively, providing solutions that aligned with company policies.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Crew Member Team Leader
Domino's Pizza
Evansville, IN
08.2023 - 05.2024
- Trained and mentored new crew members on operational procedures and customer service standards.
- Coordinated team schedules to ensure optimal coverage during peak hours, enhancing service efficiency.
- Monitored inventory levels and facilitated restocking to maintain product availability and freshness.
- Implemented quality control measures to ensure consistency in food preparation and delivery standards.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Molding Machine Operator
Berry Plastics
Evansville, IN
11.2022 - 07.2023
- Operated molding machines to produce plastic components with high precision.
- Monitored production processes to ensure adherence to safety and quality standards.
- Conducted routine maintenance on machinery to optimize performance and minimize downtime.
- Assisted in troubleshooting equipment issues to maintain efficient operations.
- Collaborated with team members to streamline workflow and enhance productivity.
Education
Bachelor of Science -
University of Phoenix
Tempe, AZ07-2029
High School Diploma -
New Albany High School
New Albany, IN05-2021
Skills
- Teamwork
- Housekeeping
- Customer service
- Cleaning techniques
- True team player
- Policy enforcement
- Preparing property agreements
- Property inspection
- Business administration
- Problem resolution
- Customer relations
- Paperwork processing
- Product sales
- Product and service solutions
- Conflict mediation
- Staff education and training
Accomplishments
- Achieved my badge for intentional problem solver by completing my college work with accuracy and efficiency!
Intentional problem solver
Earned an Intentional Problem Solver badge through my school for demonstrating strong critical thinking, decision-making, and the ability to find effective solutions when challenges arise.
Timeline
Housekeeper
PeopleReady, A TrueBlue/TEMP
08.2025 - 12.2025
Secretary's Assistant
Advantix
07.2024 - 07.2025
Crew Member Team Leader
Domino's Pizza
08.2023 - 05.2024
Molding Machine Operator
Berry Plastics
11.2022 - 07.2023
Bachelor of Science -
University of Phoenix
High School Diploma -
New Albany High School