Shaquita Butler
Indianapolis,IN
Summary
Authorized to work in the US for any employer Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with organizational skills that contributes to learning new processes quickly. Skilled worker who adapts to customer and company needs. Fluent in English. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Pop up Shop Associate
BDA
05.2023 - 05.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Inventory Associate
BDA
11.2022 - 05.2023
- Completed physical inventory counts each month.
- Managed inventory storage in clean and organized fashion.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Maintained inventory count, tracked usage, and documented variances.
- Performed data entry and completed proper paperwork.
- Trained and developed warehouse staff on safety measures.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Front End Cashier
Crafty Crab
09.2022 - 11.2022
- Helped customers complete purchases, and join reward programs.
- Greeted customers and responded to requests for information.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Processed credit card, and gift certificate payments with electronic computer system.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Provided customers with information on specials and discount deals.
- Accurately handled cash register transactions while providing excellent customer service.
- Assisted counter staff in packing ready orders and distributing to customers.
- Made change and issued receipts or tickets to customers for each transaction.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
Warehouse Associate
Shein
08.2022 - 11.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Mail Handler Assistant
Alan Ritchey
06.2022 - 07.2022
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Operated mail processing machine to sort and package incoming and outgoing mail.
Warehouse Associate
Geodis Logistics
01.2022 - 06.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Mail Handler Assistant
United States Post Office
10.2021 - 12.2021
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Used automated mail processing equipment to sort and collate mail.
- Proved successful working within tight deadlines and a fast-paced environment.
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
Shift Leader/Team Member
BDA
01.2019 - 10.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Conducted performance reviews and provided staff with feedback and guidance.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Picker/Packer
STAFFMAX
01.2018 - 01.2019
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Scanned packages and boxes and moved to loading dock for shipment.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
Warehouse Associate
Amazon
06.2016 - 11.2018
- Water spider using pallet Jack
- Packed
- Scanned packages using RF scanners
- Problem solved
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Checked packages and merchandise for damage and notified vendors.
- Consistently lifted materials weighing as much as 59 pounds.
- Entered quantity received against purchase order in computer system.
- Loaded, unloaded, and moved material to and from storage and production areas.
Mail Sorter
Randstad Staffing
01.2016 - 05.2016
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Evaluated mail trays to determine proper placement.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Diagnosed unclear or unrecognized barcodes, documenting and communicating errors prior to resolving issue.
- Proved successful working within tight deadlines and a fast-paced environment.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
Sales Associate
Target
01.2015 - 12.2015
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and responded to requests for information.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Approached every question or concern with calm and level-headed approach.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Warehouse Associate
Amazon Fulfillment
01.2013 - 01.2015
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
- Consistently lifted materials weighing as much as 59 pounds.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
Warehouse Associate
Amazon Fulfillment
01.2012 - 12.2012
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Call Center Representative
S.I.R.S
01.2011 - 01.2012
- Data entry
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Followed scripted questionnaires verbatim to collect research data.
- Performed data entry, electronic data collection.
- Handled customer inquiries and suggestions courteously and professionally.
Cashier• Bagger, • Deli clerk
Kroger's
01.2008 - 01.2012
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
Line Server
Kings Island
01.2006 - 10.2006
- Took customer orders and prepared take-out items.
- Kept work and food areas pristine to meet presentation and food safety requirements.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Rung up purchases, gave change and issued receipts.
Education
Certification in Nursing Health Home Aide - Nursing
Neighborhood Ministries
Cincinnati, OH01.2016
High School Diploma -
Western Hills University High School
Cincinnati, OH05.2010
Skills
- Organization and Categorization
- Stocking and Replenishing
- Leadership
- POS Systems
- Cash Register Operations
- Employee Performance
- Computer Proficiency
- Customer Relations
- Attention to Detail
- Loss Prevention Goals Monitoring
- Microsoft Office
- Client Rapport-Building
- Professional Relationships
- Assigning Tasks
Timeline
Pop up Shop Associate
BDA
05.2023 - 05.2023
Inventory Associate
BDA
11.2022 - 05.2023
Front End Cashier
Crafty Crab
09.2022 - 11.2022
Warehouse Associate
Shein
08.2022 - 11.2022
Mail Handler Assistant
Alan Ritchey
06.2022 - 07.2022
Warehouse Associate
Geodis Logistics
01.2022 - 06.2022
Mail Handler Assistant
United States Post Office
10.2021 - 12.2021
Shift Leader/Team Member
BDA
01.2019 - 10.2021
Picker/Packer
STAFFMAX
01.2018 - 01.2019
Warehouse Associate
Amazon
06.2016 - 11.2018
Mail Sorter
Randstad Staffing
01.2016 - 05.2016
Sales Associate
Target
01.2015 - 12.2015
Warehouse Associate
Amazon Fulfillment
01.2013 - 01.2015
Warehouse Associate
Amazon Fulfillment
01.2012 - 12.2012
Call Center Representative
S.I.R.S
01.2011 - 01.2012
Cashier• Bagger, • Deli clerk
Kroger's
01.2008 - 01.2012
Line Server
Kings Island
01.2006 - 10.2006
Certification in Nursing Health Home Aide - Nursing
Neighborhood Ministries
High School Diploma -
Western Hills University High School
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