Shaquita Covington
Clifton Heights,PA
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Problem Solver
Amazon
Swedesboro, New Jersey
11.2024 - Current
- Monitored customer satisfaction levels through surveys and feedback forms.
- Collaborated with other departments to identify root causes of systemic problems.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
General Manager
Phm (Popeyes)
Selma, North Carolina
04.2022 - 10.2024
- Implemented successful business strategies to increase revenue and target new markets.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Crew Member/Restaurant General Manager
Mitra (qsr) KFC
Exton, Pennsylvania
05.2008 - 02.2021
- Stocked shelves and cases with new or transferred items.
- Interacted pleasantly with guests to deliver quality customer service.
- Served food quickly for positive guest experiences.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with local health department regulations regarding food safety standards.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Strawberry Mansion
3200 Ridge Ave06-2004
Skills
- Damage mediation
- Warehouse monitoring
- Machinery inspection
- Sales
- Supervision and training
- Recruitment
- Consistently meet goals
- P&L management
- Staffing
- Employee scheduling
- Team player
- Deadline oriented
- Training and development
- Goal setting
Timeline
Problem Solver
Amazon
11.2024 - Current
General Manager
Phm (Popeyes)
04.2022 - 10.2024
Crew Member/Restaurant General Manager
Mitra (qsr) KFC
05.2008 - 02.2021
High School Diploma -
Strawberry Mansion