Shaquita Douglas
District Heights,MD
Overview
13
13
years of professional experience
Work History
Natural Hair Stylist
Masterpiece Unisex Barbershop
5752 Silver Hill Road
08.2019 - Current
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Organized sales area and work station to showcase products and boost sales.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
Customer Service Clerk
Harris Teeter
Washington, DC
04.2018 - 06.2019
- Adhering to all store retail policies and procedures, responding quickly and resourcefully to customer requests or concerns, using suggestive selling techniques to increase sales and giving information to customers about products
- Operating the till, up selling and making recommendations to customers, serving multiple customers in a short period of time, carrying out re-merchandising, display and price markdowns duties
- Accurately completing cash register transactions, representing the store in a professional and positive manner and creating and maintaining long-term relationships with regular customers
- Assisting in all store administrative tasks, organizing the display of merchandise, assisting customers with choices by providing them with information about products and participating in physical inventory counts
Stylist Assistant
Salon Plaza
District Heights, MD
07.2012 - 03.2018
- Greeted clients upon arrival
- Checked clients in for their appointments
- Assisted stylists with certain tasks
- Made sure that clients were comfortable
- Also made sure the work space was always clean and ready for the next client
Administrative Assistant
S&R Heating and Air Condition Company
Suitland, MD
07.2011 - 12.2015
- Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system, answered telephones and transferred calls to appropriate staff members
- Sorted and distributed incoming communication data, including faxes, letters and emails, interacted with staff, clients, vendors and visitors on a daily basis
- Organized the scheduling of meetings, conferences, and events; distributed minutes for them, coordinated agendas for meetings with visitors and clients- arranged guest and travel accommodations
- Took care of staff office space, weekly schedules, travel reports, phones, parking, credit cards and office keys, maintained the office database - retrieved and organized information for individual employees and clients
- Created spreadsheets and presentations for corporate executives
- Filed and recorded corporate documentation, electronic files, inventories and reports
Volunteer
Expectation Bible Baptist Church
Suitland, MD
07.2011 - 03.2013
- Turn or stir foods to ensure even cooking, season and cook food according to recipes or personal judgment and experience, bake, broil, and steam meats, fish, vegetables, and other foods
- Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment, portion, arrange, and garnish food, and serve food to the community and members
- Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption, assist other cooks during emergencies or rush periods, assist with baked goods such as breads, rolls, cakes, and pastries
Education
High School Diploma -
Forestville Military Academy
Forestville, MD05.2013
Skills
- Trainer
- Supervisor
- Confidential Record and Data Keeping
- Prep Cook
- Administrative Skills
- Cosmetology
- Able to engage and speak to customers
- Superb people and sales skills
- Customer service experience in a retail environment
- Knowledge and experience in using computer systems
- Communicating effectively and professionally
- Can work at a sustained pace and produce quality work
- Customer Service
- Product Knowledge
- Multitasking and Organization
- Attention to Detail
- Creative Thinking
- Excellent Communication
- Teamwork and Collaboration
Websites
Personal Information
Work Permit: Authorized to work in the US for any employer
Skills
7 years, 3 years
Timeline
Natural Hair Stylist
Masterpiece Unisex Barbershop
08.2019 - Current
Customer Service Clerk
Harris Teeter
04.2018 - 06.2019
Stylist Assistant
Salon Plaza
07.2012 - 03.2018
Administrative Assistant
S&R Heating and Air Condition Company
07.2011 - 12.2015
Volunteer
Expectation Bible Baptist Church
07.2011 - 03.2013
High School Diploma -
Forestville Military Academy