Shaquita Fitzpatrick
Madison
Summary
Dynamic Scheduling Coordinator at TN Oncology with expertise in schedule organization and customer engagement. Proven ability to enhance efficiency by proactively resolving scheduling issues and fostering strong relationships with management. Skilled in medical terminology and committed to maintaining confidentiality while improving patient intake processes.
Spirted Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills.
Effective Scheduling Coordinator promoting more than 10 years' experience supporting personnel in busy, office environments. A pleasant individual with terrific scheduling, project tracking and issue resolution talents. A knowledgeable employee considered a valuable asset to any company.
Overview
15
15
years of professional experience
Work History
Scheduling Coordinator
TN Oncology
10.2023 - Current
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Established rapport with callers to build loyalty and support retention goals.
- Provided detailed information about available services and requirements.
- Answered phone calls and answered questions from patient
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Assisted with medical coding and billing tasks.
- Conducted patient intake interviews, recording and documenting relevant information.
Patient Access Specialist
Vanderbilt Medical Center
02.2018 - 09.2023
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and backed up other customer service managers.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Patient Care Technician
St Thomas Medical Group
03.2011 - 08.2018
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Facilitated personal hygiene management, feeding and ambulation.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Education
High School Diploma -
Beech Senior High
Hendersonville TNAssociate of Science - Healthcare Management
Nashville State Community College
Nashville, TN12-2027
Skills
- Schedule organization
- Calendar coordination
- Intake documentation
- Daily timekeeping
- Customer engagement and support
- Critical thinking
- Medical terminology
- Statistical analysis
- Confidentiality requirements
- Effective multitasking
- Time management skills
- Teamwork and collaboration
- Performance improvement
Timeline
Scheduling Coordinator
TN Oncology
10.2023 - Current
Patient Access Specialist
Vanderbilt Medical Center
02.2018 - 09.2023
Patient Care Technician
St Thomas Medical Group
03.2011 - 08.2018
High School Diploma -
Beech Senior High
Associate of Science - Healthcare Management
Nashville State Community College
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