Deserray Butler
Crossville ,TN
Summary
Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities. Dedicated Tennessee Department of Labor professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking a administrative position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level agent position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Unemployment Claims Specialist
TN DEPT LABOR & WFD/F GASTON (TN DEPT OF LABOR & W
09.2018 - Current
- Communicated with people from various cultures and backgrounds on application process.
- Interviewed applicants and explained scope of different available benefits.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
- Inputted all gathered information and researched data on applicants into computer system using [Software].
- Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
- Documented all communication with applicants and inputted information into system using GUS.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Factory Production Worker
CROSSVILLE CERAMICS CO
07.2017 - 08.2018
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Operated [Number] machines proficiently and in compliance to safety standards.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Took part in company-offered training sessions to improve skills and knowledge.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Monitored machinery in operation to identify concerns and make corrections or report complex problems.
Marketing
SDI MARKETING USA INC
11.2016 - 07.2017
- Identified appropriate marketing channels and target customers for campaigns.
- Developed campaigns and specific marketing strategies for clients.
- Coordinated with social media, public relations and other teams to execute product introductions.
- Wrote engaging and successful marketing, advertising and website copy.
- Researched competitor marketing trends and prices using data analysis.
- Supported sales staff by providing market trends, account analyses and new product information.
- Examined needs, wants and spending patterns of target audience.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
- Supervised company content creation, implementing schedules, designs and digital media techniques to increase brand promotion.
Production Worker
CoLinx LLC
08.2013 - 11.2016
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Documented production information via daily system logs and discussed issues with management.
Education
High School Diploma -
CCHS
660 Stanley St, Crossville, TN 3855505.2007
Skills
- Verbal and Written Communication
- Financial Assistance
- Public Assistance Programs
- Data Entry
- Medical Records Management
- Unemployment Claims
- Information Updates
- Explaining Benefits
- Application Reviews
- Customer Care
- Customer Experience
- Customer Accounts Management
- Customer Satisfaction
- Customer Relations
- Administrative Support
- Team Meetings
- Selling Skills
- Information Inputting
- Website Navigation
Timeline
Unemployment Claims Specialist
TN DEPT LABOR & WFD/F GASTON (TN DEPT OF LABOR & W
09.2018 - Current
Factory Production Worker
CROSSVILLE CERAMICS CO
07.2017 - 08.2018
Marketing
SDI MARKETING USA INC
11.2016 - 07.2017
Production Worker
CoLinx LLC
08.2013 - 11.2016
High School Diploma -
CCHS
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