Robin Davis
Linden,Tennessee
Summary
Results-driven professional with robust background in eligibility determination and client support. Known for efficient case handling and improving client satisfaction through precise benefit assessments. Highly collaborative team player, adaptable to changing needs, and skilled in data management and effective communication.
Overview
9
9
years of professional experience
Work History
Lead CSR for Storkpump Dept
Adapt Health
Penn, PA / Remote
11.2025 - Current
- Process orders sent in from patients that just had a new baby.
- Send them medical supplies that they need for the baby such as breast pumps, milk storage bags and replacement pumps if needed.
- Ensure that insurance is correct and active on consignment orders.
- Text or call patient if insurance is needed, and to also check and make sure they have what they need.
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Exceeded performance targets regularly by maintaining a high level of productivity and consistently delivering results.
- Acted as a liaison between clients, sales representatives, and other internal teams to ensure seamless collaboration efforts.
Eligibility Assistant
State of TN Dept of Human Services
Linden, TN
01.2023 - 10.2025
- Develop a process and organize client information and applications
- Increased client satisfaction by promptly responding to phone calls, emails, and in-person inquiries regarding application status or other concerns.
- Attended regular professional development workshops to enhance expertise in relevant policies, regulations, software systems, and industry trends.
- Assisted in the development of internal training materials and procedural guides for Eligibility Assistants, increasing overall efficiency and promoting best practices across the team.
- Collaborated with interdepartmental teams to resolve complex cases, sharing information and resources for the benefit of clients.
- Helped clients navigate through difficult circumstances by connecting them with appropriate community resources and services when applicable.
Medical Administrative Assistant/MA
The Walk in Medical Clinic
Linden, TN
03.2017 - 12.2022
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Called patients to confirm scheduled appointments day in advance.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
Education
Bachelor of Science - Social Work
UT Martin
Parsons, TN05-2026
Associate of Applied Science - Business Administration And Management
Tennessee College of Applied Technology
Hohenwald, TN12-2018
Skills
- Trade policy
- Microsoft office expertise
- Interviewing techniques
- Confidentiality
- Documentation and paperwork
- Verbal communication
- Data entry
- Appointment scheduling
- Record keeping
- Telephone etiquette
- Customer service
- Time management
- Problem-solving
Timeline
Lead CSR for Storkpump Dept
Adapt Health
11.2025 - Current
Eligibility Assistant
State of TN Dept of Human Services
01.2023 - 10.2025
Medical Administrative Assistant/MA
The Walk in Medical Clinic
03.2017 - 12.2022
Bachelor of Science - Social Work
UT Martin
Associate of Applied Science - Business Administration And Management
Tennessee College of Applied Technology