Robin Davis
Linden,Tennessee
Summary
Results-driven professional with robust background in eligibility determination and client support. Known for efficient case handling and improving client satisfaction through precise benefit assessments. Highly collaborative team player, adaptable to changing needs, and skilled in data management and effective communication.
Overview
8
8
years of professional experience
Work History
Eligibility Assistant
State of TN Dept of Human Services
01.2023 - Current
- Develop a process and organize client information and applications
- Increased client satisfaction by promptly responding to phone calls, emails, and in-person inquiries regarding application status or other concerns.
- Attended regular professional development workshops to enhance expertise in relevant policies, regulations, software systems, and industry trends.
- Assisted in the development of internal training materials and procedural guides for Eligibility Assistants, increasing overall efficiency and promoting best practices across the team.
- Collaborated with interdepartmental teams to resolve complex cases, sharing information and resources for the benefit of clients.
- Helped clients navigate through difficult circumstances by connecting them with appropriate community resources and services when applicable.
Medical Administrative Assistant/MA
The Walk in Medical Clinic
03.2017 - 12.2022
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Called patients to confirm scheduled appointments day in advance.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
Education
Bachelor of Science - Social Work
UT Martin
Parsons, TN05-2026
Associate of Applied Science - Business Administration And Management
Tennessee College of Applied Technology
Hohenwald, TN12-2018
Skills
- Trade policy
- Microsoft office expertise
- Interviewing techniques
- Confidentiality
- Documentation and paperwork
- Verbal communication
- Data entry
- Appointment scheduling
- Record keeping
- Telephone etiquette
- Customer service
- Time management
- Problem-solving
Timeline
Eligibility Assistant
State of TN Dept of Human Services
01.2023 - Current
Medical Administrative Assistant/MA
The Walk in Medical Clinic
03.2017 - 12.2022
Bachelor of Science - Social Work
UT Martin
Associate of Applied Science - Business Administration And Management
Tennessee College of Applied Technology
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