Summary
Overview
Work History
Education
Skills
Timeline
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SHAQUITA GANT

Memphis,TN

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

PASA ( PRO ACCOUNT SALES ASSOICATE)

THE HOME DEPOT
01.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.

Customer Service Representative

LOWES
07.2020 - 09.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided primary customer support to internal and external customers.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Outbound Call Center Agent

CRISP CONNECTIONS
02.2017 - 05.2020
  • Reduced call handling time by efficiently navigating through customer databases and CRM systems.
  • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
  • Participated proactively in ongoing learning initiatives like workshops or seminars to consistently enhance communication skills and product knowledge.
  • Built rapport with clients, fostering long-term relationships that led to increased customer loyalty and repeat business.
  • Delivered consistent [Type] activity to achieve monthly and quarterly goals and objectives.
  • Utilized persuasive communication skills to overcome objections from potential clients during sales presentations.
  • Executed outbound [Type] calls and converted [Number]% of calls into sales.
  • Inputted new customer information into [Type] database to create account for sales opportunities.

Education

High School Diploma -

Hamilton High School
Memphis, TN
05.2008

Skills

  • Flexible and Adaptable
  • Dependable and Responsible
  • Excellent Communication
  • Teamwork and Collaboration
  • Friendly, Positive Attitude

Timeline

PASA ( PRO ACCOUNT SALES ASSOICATE)

THE HOME DEPOT
01.2023 - Current

Customer Service Representative

LOWES
07.2020 - 09.2022

Outbound Call Center Agent

CRISP CONNECTIONS
02.2017 - 05.2020

High School Diploma -

Hamilton High School

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SHAQUITA GANT