Shaquita Jackson
Dallas,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
Work History
Administration II
City of Dallas
10.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Aged Inventory Supervisor
Copart
01.2021 - 10.2023
- Developed standard operating procedures for the inventory department, resulting in more consistent processes and outcomes.
- Mentored junior team members on best practices in inventory management while fostering a positive work culture that promoted teamwork and collaboration among staff members.
- Streamlined the inventory management process for increased efficiency and cost savings.
Owner
Jabez Christian Learning Academy
08.2013 - 07.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Major Account Representative
Xerox
06.2004 - 09.2011
- Conducted win/loss analysis to identify areas for improvement and refine sales strategies for future engagements with major accounts.
- Collaborated with cross-functional teams to design tailored solutions for major clients, ensuring customer satisfaction and loyalty.
- Increased account retention by building strong relationships with major clients and addressing their concerns promptly.
- Conducted regular business reviews with major clients, identifying growth opportunities and areas for improvement.
- Proactively communicated with existing clients, ensuring they were satisfied with their service and providing information on additional offerings that could benefit their organization.
- Implemented effective prospecting strategies to identify potential major accounts, resulting in increased pipeline activity.
- Managed a portfolio of major accounts, consistently achieving and exceeding sales targets through proactive client engagement.
Education
Insurance Adjuster -
Auto Adjusting Academy
Dallas, TX11.2024
Parker School of Massage
Dallas, TX08.2012
Skills
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Problem resolution
- Verbal communication
Timeline
Administration II
City of Dallas
10.2023 - Current
Aged Inventory Supervisor
Copart
01.2021 - 10.2023
Owner
Jabez Christian Learning Academy
08.2013 - 07.2019
Major Account Representative
Xerox
06.2004 - 09.2011
Insurance Adjuster -
Auto Adjusting Academy
Parker School of Massage
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