Shaquita Johnson
Salisbury,MD
Summary
Versatile team member offering years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to a growing environment. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Merchandiser
American Greetings
02.2023 - 02.2024
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Educated customers and enhanced product displays through the update of pricing and signage.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Verified products appeared at correct locations in proper quantities.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Arranged consistent shelves, bins, and racks at 5 locations by following established planograms.
Sales Supervisor
Macy's
03.2019 - 07.2020
- Managed approximately 25 incoming calls and emails from customers daily.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Boosted sales by implementing effective training programs for new and existing employees.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Associate of Arts - BUSINESS
Wor-Wic Community College
Salisbury12.2023
Skills
- Administrative Support
- Time Management
- Clerical duties
- Microsoft Office Suite
- Database entry
- Dedicated Team Player
- Verbal Communication
Crafting
Creating custom and direction driven crafts for events, or just for fun.
Timeline
Merchandiser
American Greetings
02.2023 - 02.2024
Sales Supervisor
Macy's
03.2019 - 07.2020
Associate of Arts - BUSINESS
Wor-Wic Community College