Shaquita Smith
Meridian,MS
Overview
25
25
years of professional experience
Work History
Customer Service Cashier
Shell Gas Station
Meridian, MS
04.2018 - 11.2023
- Provide the best customer service experience to every customer
- Greet every customer that enters into the store
- Follow company guidelines and procedures
- Suggest possible purchases to customers and promote specials
- Maintain accurate register transactions
- Exhibit personal accountability for ever action
Customer Service Representative
Iqor
Meridian, MS
07.2021 - 08.2022
- Answer inbound calls and greet customers with energy and enthusiasm
- Place outbound calls and communicate with energy and enthusiasm to customers
- Build lasting relationships with clients, customers, and other call center team members based on trust and reliability
- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
- Meet department productivity and quality standards
- Strive for first call resolution and take true ownership of customer resolution
- Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns
- Take an active role in educating customers about our clients products and services
Production Associate
Koch Foods
Forest, MS
01.2017 - 06.2021
- Breast cutter
- Cut and detached meat from the bone
- Monitored and adjusted production processes to ensure quality standards were met.
- Ensured that all safety protocols were followed during the production process.
- Ensured compliance with company policies and governmental regulations at all times.
Production Associate
Avery Dennison Corporation
Meridian , MS
06.2015 - 09.2016
- Ability to work within established methods, procedures and specifications
- Make necessary adjustments and setups to equipment to maintain product within specifications
- Visually inspect finished product to insure quality requirements
- Responsible for packing binders
- Ability to read and interpret work orders
- Pull orders and prepare them for shipping
Customer Service Cashier
Shell Gas Station
Meridian , MS
07.2012 - 06.2015
Production Associate
Working Solutions
Meridian , MS
08.2005 - 12.2009
- Responsible for packing products
- Visually inspect and identify machine malfunction or poor quality of products
- Assisted in the preparation of production orders, ensuring accuracy and efficiency.
Customer Service Representative
APAC Customer Services
Corpus Christi, TX
03.2002 - 07.2005
- Responsible for outbound calls for Bell South
- Responsible for setting up long distance and preferred packages
- Responsible for outbound calls for Discover
- Phone merchants with credit card abilities to accept Discover as a payment option
- Responsible for inbound calls for Medicare Advantage Part D
- In addition, answering customer questions, resolving issues in relation to claims
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and accurately
Customer Service Cashier
Sack N Save
Meridian , MS
03.1999 - 12.2001
- Processed credit card transactions accurately and efficiently.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Suggest possible purchases to the customers and promote specials
Mental Health Technician
The Crossings
Meridian , MS
- Supervise diverse team on the units
- Safeguard and protect the patient rights to privacy
- Assists in the treatment planning by helping patient to identify and attain goals
- Report observations to charge nurse regarding patient's behavior and progress and document file
- Assists unit counselor with psychosocial and group therapy as needed
- Function as group facilitator of educational groups under professional direction
Education
High School Diploma -
Northeast Lauderdale High School
Meridian, MS05.2001
Some College (No Degree) - General Studies
Meridian Community College
Meridian, MSSkills
- Proficient with Microsoft Word, Excel and Power Point
- Customer Complaint Resolution
- Detailed-oriented, organized and strong communication, written and grammar skills
- Reliable, dependable and dedicated with the ability to handle multiple tasks
- Motivated learner
Timeline
Customer Service Representative
Iqor
07.2021 - 08.2022
Customer Service Cashier
Shell Gas Station
04.2018 - 11.2023
Production Associate
Koch Foods
01.2017 - 06.2021
Production Associate
Avery Dennison Corporation
06.2015 - 09.2016
Customer Service Cashier
Shell Gas Station
07.2012 - 06.2015
Production Associate
Working Solutions
08.2005 - 12.2009
Customer Service Representative
APAC Customer Services
03.2002 - 07.2005
Customer Service Cashier
Sack N Save
03.1999 - 12.2001
Mental Health Technician
The Crossings
High School Diploma -
Northeast Lauderdale High School
Some College (No Degree) - General Studies
Meridian Community College