Shaquivia Green
Palm Beach,FL
Summary
Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use. Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers three years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care.
Overview
13
13
years of professional experience
Work History
Makeup Artist
Niomi Beauty Mua
West Palm Beach, FL, FL
02.2023 - Current
- Demonstrated makeup application techniques to clients based on individual features and preferences.
- Provided personalized advice to customers regarding the selection of products appropriate for their needs.
- Provided assistance in marketing initiatives by creating promotional materials featuring latest looks.
Patient Care Technician
Cherish Serenity Homecare
401 N Rosemary Ave , FL
10.2020 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Flagger
AWP
West Palm Beach, FL, FL
03.2022 - 11.2023
- Set up temporary traffic control devices to alert motorists of upcoming construction areas.
- Directed traffic away from work zones while maintaining safety regulations.
- Demonstrated knowledge of local laws pertaining to construction work zones while on duty.
Patient Care Technician
Horizon Home Health
Palm Beach Gardens, Florida
02.2022 - 12.2022
- Participated in quality improvement activities within the department.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Assisted in ambulation and exercise routines for clients.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Changed bed linens and maintained a clean living environment for the client's safety.
Patient Care Technician
Horizon Home Healthcare LLC
Palm Beach Gardens, Florida
04.2021 - 12.2022
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
Security Manager
Allied Universal Security Services
West Palm Beach, FL, FL
04.2021 - 12.2022
- Recommended changes in processes and procedures related to information security and risk management.
- Documented all aspects of IT Security including but not limited to policies, procedures and best practices.
- Established relationships with law enforcement agencies in order to facilitate investigation of cybercrime incidents or other criminal activities involving IT infrastructure.
Customer Service Representative
AT&T
Remote, Florida
03.2019 - 04.2022
- Identified potential risks associated with retaining existing customers and developed action plans accordingly.
- Analyzed customer feedback to identify trends and areas for improvement.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Provided one-on-one coaching sessions for employees on best practices related to client retention efforts.
- Reviewed human resource policies and recommended changes to improve employee retention.
- Created automated scripts to facilitate the deployment of updates across multiple systems simultaneously.
- Monitored server health metrics such as CPU utilization, memory usage, disk space availability, and other key indicators to ensure uptime performance.
- Provided guidance and assistance when needed during emergency situations requiring immediate attention.
- Worked closely with other engineers on projects involving large scale deployments across multiple locations.
Manager
ACG
Boynton Beach, FL
02.2021 - 10.2021
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Patient Care Technician
Morselife Homecare
4847 Fred Gladstone Dr, FL
10.2020 - 09.2021
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Patient Care Technician
All V.I.P Care
West Palm Beach, FL
06.2019 - 05.2020
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Customer Service Representative
Sprint
Boca Raton, FL
02.2017 - 04.2018
- Developed strategies to improve customer experience and increase loyalty.
- Collaborated with other departments to develop promotional campaigns aimed at increasing retention rates.
- Researched competitive offerings and identified opportunities for improving our product offering.
- Participated in cross-functional teams dedicated to developing innovative solutions for reducing churn rate.
Customer Service Representative
Beauty Exchange Beauty Supply
West Palm Beach, FL
08.2014 - 05.2017
- Provided exceptional customer service to ensure customer satisfaction.
- Implemented innovative methods for streamlining the customer service process.
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Operation Of Hope
West Palm Beach, FL
01.2012 - 08.2016
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided accurate information about products and services to customers.
- Implemented innovative methods for streamlining the customer service process.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Makeup
Frans Beauty School
Fort Lauderdale, FL02-2023
Patient Care Technician
Academy For Nursing And Health Occupations
West Palm Beach03.2019
Security And Protective Services
Bravo Security
West Palm Beach, FL03.2016
High School Diploma -
Inlet Grove Community High School
Riviera Beach, FL05.2014
Skills
- Equipment Disinfection and Sterilization
- Social Perceptiveness
- Patient Lifting
- Medical Equipment Transport
- Staff Management
- Project Management
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Call Documentation
- Business Leadership
- Focus and Follow-Through
- Sales Techniques
- Sales Promotion
- Social Media Platforms
- Product Knowledge
- Data Collection
- Call Management
- Inbound and Outbound Calling
- Appointment Scheduling
- Data Entry
- Researching
- Typing proficiency
- Proofreading
- Documentation
Timeline
Makeup Artist
Niomi Beauty Mua
02.2023 - Current
Flagger
AWP
03.2022 - 11.2023
Patient Care Technician
Horizon Home Health
02.2022 - 12.2022
Patient Care Technician
Horizon Home Healthcare LLC
04.2021 - 12.2022
Security Manager
Allied Universal Security Services
04.2021 - 12.2022
Manager
ACG
02.2021 - 10.2021
Patient Care Technician
Cherish Serenity Homecare
10.2020 - Current
Patient Care Technician
Morselife Homecare
10.2020 - 09.2021
Patient Care Technician
All V.I.P Care
06.2019 - 05.2020
Customer Service Representative
AT&T
03.2019 - 04.2022
Customer Service Representative
Sprint
02.2017 - 04.2018
Customer Service Representative
Beauty Exchange Beauty Supply
08.2014 - 05.2017
Customer Service Representative
Operation Of Hope
01.2012 - 08.2016
Makeup
Frans Beauty School
Patient Care Technician
Academy For Nursing And Health Occupations
Security And Protective Services
Bravo Security
High School Diploma -
Inlet Grove Community High School
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