Shaquora Hutchins
Columbus,OH
Summary
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness, and household activities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Caregiver/Personal Assistant
StoryPoint
Gahanna, OH, US
10.2024 - Current
- Personal Care: Assist with bathing, grooming, dressing, and toileting.
- Household Tasks: Prepare meals, perform light housekeeping, and do laundry.
- Mobility: Help clients with transferring and ambulation (moving around).
- Health Monitoring: Check for changes in health status and provide medication reminders.
- Companionship: Offer emotional support, companionship, and social interaction.
- Care Planning: Follow a specific care plan, maintain records of care, and report changes to nurses or other healthcare providers.
Caregiver/PCA
Kensington Senior Living
Columbus, OH, US
01.2024 - 08.2024
- Enhanced quality of life for elderly individuals through attentive care. Delivered essential services such as bathing, feeding, and cleaning. Cultivated meaningful companionship to support mental health.
- Provided compassionate personal care, enhancing residents' daily living experiences.
- Assisted with medication management, ensuring adherence to prescribed schedules.
- Monitored vital signs and reported changes to healthcare professionals promptly.
PCA
Wallick Communities
Columbus, OH, US
06.2021 - 10.2023
- Enhanced residents' well-being by delivering compassionate care to Alzheimer's and dementia patients. Promoted dignity and comfort through assistance with bathing, feeding, and cleaning.
- Provided compassionate personal care to residents, ensuring comfort and dignity in daily activities.
- Assisted with medication management, adhering to safety protocols and enhancing resident health outcomes.
Caregiver/PCA
The Inn at Summit Trail
Reynoldsburg, OH, US
07.2019 - 03.2021
- Delivered compassionate assistance and personal care, fostering a nurturing environment for elderly residents.
- Provided compassionate support to residents, enhancing overall satisfaction and well-being.
- Assisted in organizing recreational activities, promoting social interaction among residents.
- Managed daily administrative tasks, ensuring smooth operations within residential facility.
CSR - Customer Service Representative
TEKsystems (PUA state Of Ohio)
Columbus, OH, US
03.2021 - 09.2021
- To help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
Customer Service Representative
Aetna CVS Health
Columbus, OH, US
09.2021 - 02.2022
- Resolved customer inquiries through effective communication and product knowledge.
- Processed returns and exchanges efficiently, ensuring customer satisfaction and loyalty.
- Maintained accurate inventory levels by tracking stock and reporting discrepancies.
- Implemented feedback mechanisms to improve service delivery and customer experience.
- Collaborated with management to streamline operations and enhance workflow efficiency.
- Analyzed customer feedback to identify trends and recommend actionable improvements.
Customer Service Representative
Eddie Bauer
Columbus, OH, US
12.2018 - 07.2019
- Greeted customers
- Resolved customer issues
- Worked in the inbound call center
- Responded to inquiries and issues
- Managed customer accounts
Customer Service Representative
Zulily
Columbus, OH, US
09.2018 - 07.2019
- Led initiatives to improve response times, resulting in enhanced service quality standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Medical Billing and Coding
Clinical Rotations at Dayton Corps
Dayton, OH, US
02.2017 - 11.2017
- Participated in ongoing training sessions to stay current on industry best practices for medical billing and coding procedures.
- Actively participated in departmental meetings, sharing knowledge on emerging trends in the field of medical billing and coding practices.
- Contributed to team success by sharing knowledge of best practices in medical billing and coding procedures.
- Contributed to curriculum development efforts, ensuring alignment with industry standards and best practices in medical billing and coding education.
- Provided medical billing and coding duties.
- Delivered comprehensive instruction on medical billing and coding practices, resulting in increased student proficiency.
- Reduced financial risk by detecting and addressing errors in medical billing and coding practices.
Cashier/Customer Service
Speedway LLC
Columbus, OH, US
01.2016 - 11.2016
- Expelling great customer service, taking care of many different customers. Recording data for the store, remaining accurate about information.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring compliance with company policies.
- Assisted customers with inquiries, enhancing overall shopping experience.
Education
High School Diploma -
Independence High School
Columbus, OH05.2015
No Degree - Billing And Coding
Dayton Job Corps
Dayton, OH11-2017
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Daily living assistance
- Multitasking and organization
- Personal hygiene assistance
- Basic housekeeping
- Emotional support
- Housekeeping
- Strong ethics
- Compassionate care
- Alzheimer's care
- Direct patient care
- Supportive companionship
- Compassionate communication
- Medication and appointment reminders
Certification
- Certified Patient Care Technician/Assistant, Present
- BLS Certification, Present
- Certified Professional Coder, Present
- Certified Coding Specialist, Present
Timeline
Caregiver/Personal Assistant
StoryPoint
10.2024 - Current
Caregiver/PCA
Kensington Senior Living
01.2024 - 08.2024
Customer Service Representative
Aetna CVS Health
09.2021 - 02.2022
PCA
Wallick Communities
06.2021 - 10.2023
CSR - Customer Service Representative
TEKsystems (PUA state Of Ohio)
03.2021 - 09.2021
Caregiver/PCA
The Inn at Summit Trail
07.2019 - 03.2021
Customer Service Representative
Eddie Bauer
12.2018 - 07.2019
Customer Service Representative
Zulily
09.2018 - 07.2019
Medical Billing and Coding
Clinical Rotations at Dayton Corps
02.2017 - 11.2017
Cashier/Customer Service
Speedway LLC
01.2016 - 11.2016
High School Diploma -
Independence High School
No Degree - Billing And Coding
Dayton Job Corps
Personal Information
- Authorized To Work: US
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer