Shaquoya Bonner
Edenton,NC
Summary
Enthusiastic Teaching Assistant with significant classroom experience and dedication to student success. Helps teachers manage high workloads and demanding targets by handling diverse support tasks. Great with students and excels at multitasking.
Overview
12
12
years of professional experience
Work History
Instructional Assistant
Edenton-Chowan Schools
08.2023 - Current
- Assists teachers in maintaining appropriate order and student conduct in the classroom; observes behavior of students to assure safety; assists in resolving student disputes; refers serious discipline problems to the teacher or administrators.
Financial Service Specialist
Truist
11.2021 - 05.2023
- Ensures a consistent client service experience through primarily handling clients' transactional needs, including accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits, issuing money orders, cashier's checks and redeeming savings bonds
- Perform more complex transactions (with assistance as necessary) such as: large commercial deposits, close out transactions, cash advances
- Provides professional client service, ensuring a consistent experience by engaging clients with smiling, courteous conversation and an Enthusiastic Positive Attitude while conducting transactions and uncovering needs
- Filing, faxing, copying paperwork and putting them in the proper place.
Economic Improvement Council
12.2019 - 05.2020
- Establish and enforce rules of behavior for children in their classrooms
- Provide basic needs for children
- Provide tools and resources for children to use and explore during learning and play activities
- Adapt teaching methods and materials to meet the interests and learning styles of children
- Develop and maintain positive relationships with children and parents.
Teller
Sound bank
02.2019 - 09.2019
- Demonstrated ability to maintain good relationships with clients
- Proficient in handling payment returns
- Qualified to count and balance cash drawer with accuracy
- Highly skilled in accepting checks, cash, and other forms of payment from customers
- Proven ability to count the cash in drawer at the start and end of shift.
Edenton Chowan Schools
10.2016 - 02.2019
- Providing nutritional meals to students
- Performed serving, cleaning, and stocking duties in order to facilitate customer service
- Maintained adequate supplies of items such as silverware, glassware, dishes, and trays
- Served hot and cold meals to students.
Customer Service Representative
TIME FINANCE
07.2013 - 10.2016
- Processing loans, answering high volume calls, copying and faxing paperwork
- Skilled in receiving, analyzing, and evaluating incoming documents to ascertain loan eligibility
- Adept at verifying credit reports, income, and assets
- Cash handling
- Clerical work
- Outbound calls
- Collections
- Detail-oriented and highly methodical loan processor with 3+ years' solid experience managing customer accounts and other loan filing and processing, credit report, and desktop underwriting verification.
Customer Sales and Service Representative
Wells Fargo
10.2015 - 05.2016
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Windsor House
04.2012 - 08.2013
- Feed, bathe and dress patients
- Take patient vital signs
- Serve meals, make beds and keep rooms clean
- Set up medical equipment and assist with some medical procedures
- Answer calls for help and observe changes in a patient's condition or behavior.
Education
Nurse Aide -
Roanoke Chowan Community College
05.2018
Livingstone College
05.2009
Skills
- Classroom Organization
- Effective Communication
- Conflict Resolution
- Small Group Instruction
- Relationship Building
- Computer Skills
- Teacher Collaboration
- Teacher Support
- Special Education Support
- Clerical Support
Timeline
Instructional Assistant
Edenton-Chowan Schools
08.2023 - Current
Financial Service Specialist
Truist
11.2021 - 05.2023
Economic Improvement Council
12.2019 - 05.2020
Teller
Sound bank
02.2019 - 09.2019
Edenton Chowan Schools
10.2016 - 02.2019
Customer Sales and Service Representative
Wells Fargo
10.2015 - 05.2016
Customer Service Representative
TIME FINANCE
07.2013 - 10.2016
Windsor House
04.2012 - 08.2013
Nurse Aide -
Roanoke Chowan Community College
Livingstone College
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