Shaquyn Smith
New Llano,LA
Summary
Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Childcare Teacher
Child Youth Services
12.2020 - Current
- Improved classroom management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
- Established strong relationships with parents through open lines of communication, regular updates, and informative parent-teacher conferences.
- Maintained a safe learning environment by adhering to established health and safety protocols and promptly addressing any concerns or issues.
- Developed age-appropriate lesson plans that integrated play-based learning opportunities for cognitive, social-emotional, physical, and creative development.
- Managed classroom resources effectively to ensure adequate supplies were available for all planned activities without exceeding budget constraints.
- Upheld the integrity of the childcare program by adhering to all state licensing regulations, accreditation requirements, and internal policies.
Child and Youth Program Assistant
Child Youth Services
04.2015 - 12.2020
- Developed and implemented fun, educational activities for children of varying ages.
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
- Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Strengthened language development by incorporating storytelling, music, and drama into daily lessons.
Assistant Loan Manager
Check Into Cash
10.2013 - 02.2015
- Managed a diverse portfolio of loans, ensuring all accounts remained current and well-maintained through diligent oversight.
- Implemented comprehensive marketing campaigns targeting prospective borrowers in need of financing solutions, generating increased leads for the business.
- Reduced processing time for loan applications through careful organization and prioritization of tasks.
- Enhanced loan processing efficiency by streamlining application procedures and implementing digital solutions.
- Assisted in maintaining a high level of customer satisfaction by addressing concerns and providing timely responses to inquiries.
- Streamlined application procedures, resulting in a more efficient process for borrowers and staff alike.
Customer Service Representative
Wal-Mart Supercenter
11.2012 - 10.2013
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Associate
Macys Department Store
08.2011 - 11.2012
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Associate of Science - Early Childhood Education
Ashworth College
Norcross, GA12.2024
Skills
- Early Childhood Education
- Parent-Teacher Communication
- Data Entry
- Computer Proficiency
- Adaptability
- Basic clerical knowledge
Certification
- Child Development Associate , National Credentialing Program - 06/2023-06/2026
Timeline
Lead Childcare Teacher
Child Youth Services
12.2020 - Current
Child and Youth Program Assistant
Child Youth Services
04.2015 - 12.2020
Assistant Loan Manager
Check Into Cash
10.2013 - 02.2015
Customer Service Representative
Wal-Mart Supercenter
11.2012 - 10.2013
Sales Associate
Macys Department Store
08.2011 - 11.2012
Associate of Science - Early Childhood Education
Ashworth College
- Child Development Associate , National Credentialing Program - 06/2023-06/2026
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