Shaquyn Smith
New Llano,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Supervisory Program Specialist
Child Youth School Services
Fort Johnson, LA
08.2024 - Current
- Supported Director in recruiting and training new hires to match job criteria.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Arranged work schedules aligning with ratio and size specifications.
- Reviewed reports on program activities and outcomes to determine compliance with established policies.
- Presented findings from evaluations at team meetings or professional conferences.
- Inspected facilities regularly to ensure cleanliness and safety requirements are met.
- Developed, implemented and monitored policies and procedures to ensure the safety of all children in care.
- Resolved conflicts between staff members or between staff and families.
Lead Childcare Teacher
Child Youth Services
12.2020 - Current
- Improved classroom management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
- Established strong relationships with parents through open lines of communication, regular updates, and informative parent-teacher conferences.
- Maintained a safe learning environment by adhering to established health and safety protocols and promptly addressing any concerns or issues.
- Developed age-appropriate lesson plans that integrated play-based learning opportunities for cognitive, social-emotional, physical, and creative development.
- Managed classroom resources effectively to ensure adequate supplies were available for all planned activities without exceeding budget constraints.
- Upheld the integrity of the childcare program by adhering to all state licensing regulations, accreditation requirements, and internal policies.
Child and Youth Program Assistant
Child Youth Services
04.2015 - 12.2020
- Developed and implemented fun, educational activities for children of varying ages.
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
- Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Strengthened language development by incorporating storytelling, music, and drama into daily lessons.
Assistant Loan Manager
Check Into Cash
10.2013 - 02.2015
- Managed a diverse portfolio of loans, ensuring all accounts remained current and well-maintained through diligent oversight.
- Implemented comprehensive marketing campaigns targeting prospective borrowers in need of financing solutions, generating increased leads for the business.
- Reduced processing time for loan applications through careful organization and prioritization of tasks.
- Enhanced loan processing efficiency by streamlining application procedures and implementing digital solutions.
- Assisted in maintaining a high level of customer satisfaction by addressing concerns and providing timely responses to inquiries.
- Streamlined application procedures, resulting in a more efficient process for borrowers and staff alike.
Customer Service Representative
Wal-Mart Supercenter
11.2012 - 10.2013
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Associate
Macys Department Store
08.2011 - 11.2012
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Associate of Science - Early Childhood Education
Ashworth College
12.2024
Skills
- Early Childhood Education
- Problem-Solving
- Computer Proficiency
- Adaptability
- Time management abilities
- Staff Management
Certification
- Child Development Associate , National Credentialing Program - 06/2023-06/2026
Timeline
Supervisory Program Specialist
Child Youth School Services
08.2024 - Current
Lead Childcare Teacher
Child Youth Services
12.2020 - Current
Child and Youth Program Assistant
Child Youth Services
04.2015 - 12.2020
Assistant Loan Manager
Check Into Cash
10.2013 - 02.2015
Customer Service Representative
Wal-Mart Supercenter
11.2012 - 10.2013
Sales Associate
Macys Department Store
08.2011 - 11.2012
Associate of Science - Early Childhood Education
Ashworth College
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