SHAR-LISA ANDREWS
Palmetto,GA
Summary
Knowledgeable Operations Manager with over ten years of experience in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Returns Operations Manager
DHL Supply Chain/ASOS
01.2023 - Current
- Manage 3 direct reports and approximately 70 people
- Oversee Returns day-to-day operations of the warehouse, including receiving, storing, and shipping goods efficiently and accurately
- Develop and implement strategies to optimize warehouse processes, minimize costs, and maximize productivity
- Lead and motivate a team of Operation Supervisors and staff, providing coaching, guidance, and support as needed, while also developing a strong team culture
- Ensure compliance with safety regulations and company policies, and oversee operational and personnel activities in the facility to maintain a safe, clean, and efficient working environment
- Utilize warehouse management systems (WMS) and Vector (Advance Intelligent Supply Chain), automation and other technology to track inventory, monitor performance metrics, and identify areas for improvement
- Manage vendor relationships, and ensure cost-effective services and supplies while managing the site in accordance with the commercial agreement
- Prepare and analyze reports on warehouse performance, inventory levels, and other key metrics to inform decision-making and drive continuous improvement
- Lead customer relationships by maintaining close daily contact to ensure strong connections and customer satisfaction
- Responsible for the site's profit and loss (P&L), which is directly influenced by customer relationships
- Prepare and present Monthly/Quarterly Business Review (MBR/QBR) to customer, leveraging strong team collaboration
Inbound Operations Manager
DHL Supply Chain/ASOS
01.2022 - 01.2023
- Oversees and ensures streamlined processes & quality implementations are adhered to within of the operation
- Monitor financial performance to ensure the department is meeting or exceeding budgetary commitment, while communicating departmental P&L with customer weekly meeting
- Develops and implement new business strategies for creating or improving processes and procedures to improve overall performance
- Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary
- Develops high performing teams and operational leaders
- Manage the morale in the department by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers
- Analyzes and reports on the department's key performance indicators and industry trends
- Develops and implement strategies around improving the financial performance of the department
- Manages enquiries and complaints which are escalated from the departments and present options to solve issues of concern
Inbound Query Supervisor
DHL Supply Chain/ASOS
01.2020 - 01.2022
- Managed a team of twenty-five associates
- Partner with ASOS to identify, troubleshoot, and resolve inbound freight from domestic and international vendors
- Strategically integrate and streamline new practices to further produce an efficient operation and drive results
- Establish an environment of teamwork, employee involvement/empowerment, fairness, and consistency
- Ensure proper staffing by department and shift, following guidelines based on scheduled mail/small parcel volume
- Support the ongoing development and implementation of the DHL eCommerce Distribution Center Business Plan through timely and accurate fulfillment and operations, while maintaining cost and quality efficiencies
- Review productivity, KPI, and quality reports to ensure department is meeting pre-established targets and take necessary steps when targets are not being met
- Oversee safety activities to include ensuring compliance with DHL’s safety policy and ensuring bi-annual Safety Methods and Employee Training is conducted
Reverse Logistics Supervisor
Luxottica Group
01.2015 - 01.2019
- Devised a new team, spearheaded new shift, and incorporated Oakley Returns operation within Wholesale Returns Department
- Manages forty-eight associates on a daily basis
- Supervises, plans, organizes and solves operational constraints throughout Luxottica’s North American Aftersales Center (NAASC)
- Manages time-keeping daily
- Tracks productivity, issues performance evaluations and provides associate guidance as needed
- Conducts audits to ensure associates’ accuracy and quality standards are being met
Outbound Operations Supervisor
Dick’s Sporting Goods
01.2008 - 01.2015
- Responsible for supervising twenty associates
- Manage outbound volumes, while maintaining daily KPI goals
- Ensure employees have a safe work environment; corrects deficiencies that may cause accidents, injuries, lost productivity or harm to personnel or equipment that are inconsistent with client/company’s requirements
- Instructs, provides feedback, and directs crew in performance of job duties to complete work in accordance with job requirements and DSG policies, practices and procedures
Education
Master of Business - Concentration in Strategic Leadership
Clayton State University
Morrow, GA10.2023
Master of Business - Concentration in Supply Chains & Logistics
Georgia College
Milledgeville, GA01.2020
Bachelor of Arts - Concentration in Communications
Clayton State University
Morrow, GA01.2018
Skills
- 5S/Lean Concepts
- Project Management
- AS400/SAP/ Matflo Management Systems
- Inventory Management
- Labor Management & Training
- Team Building
- Planning & Implementation
- Forecasting
- Continuous Improvement
- Production Planning
- Safety Awareness
- P&L management
- Supply chain management
- Employee relations and conflict resolution
- Effective verbal & written communication
- Certified First Responder
Certification
First Aid/CPR/AED, Cintas First Responder Training Program, 12/24
Timeline
Returns Operations Manager
DHL Supply Chain/ASOS
01.2023 - Current
Inbound Operations Manager
DHL Supply Chain/ASOS
01.2022 - 01.2023
Inbound Query Supervisor
DHL Supply Chain/ASOS
01.2020 - 01.2022
Reverse Logistics Supervisor
Luxottica Group
01.2015 - 01.2019
Outbound Operations Supervisor
Dick’s Sporting Goods
01.2008 - 01.2015
Master of Business - Concentration in Supply Chains & Logistics
Georgia College
Bachelor of Arts - Concentration in Communications
Clayton State University
Master of Business - Concentration in Strategic Leadership
Clayton State University
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