Shara Owens
Amarillo,Texas
Summary
Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Daycare Operations
Sunshine Valley Day Care
Amarillo, TX
08.2018 - Current
- Led cross-functional teams to align strategic objectives and improve operational efficiency.
- Developed and implemented innovative strategies to enhance organizational performance and drive results.
- Mentored staff, fostering professional growth and improving team dynamics across departments.
- Analyzed market trends to identify opportunities for growth and inform strategic decision-making processes.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Established team priorities, maintained schedules and monitored performance.
Teacher
Imagination Station
Amarillo Texas
05.2015 - 08.2018
- Designed engaging lesson plans to enhance student understanding and participation.
- Implemented diverse instructional strategies to accommodate varying learning styles.
- Utilized assessment tools to evaluate student progress and adapt teaching methods accordingly.
- Fostered a positive classroom environment that encouraged collaboration and respect among students.
Childcare Teacher
Just For Kids
Amarillo, TX
09.2014 - 03.2015
- Collaborated with parents to discuss child development progress and address concerns effectively.
- Enhanced parent-teacher communication through regular progress updates and conferences, strengthening support networks for students.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Established positive relationships with students and families.
Customer Service Representative
TMG Health
Amarillo, TX
02.2014 - 09.2014
- Assisted callers with payment information
- Managed complex case escalations, ensuring timely resolutions and maintaining service excellence standards.
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Collaborated with team members to improve service delivery and customer satisfaction rates.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Early Head Start Teacher
YMCA of Amarillo
Amarillo, TX
07.2012 - 02.2014
- Assisted the children with the daily living essentials
- Fostered a nurturing environment promoting social, emotional, and cognitive growth in infants and toddlers.
- Developed and implemented engaging lesson plans tailored to children's developmental needs.
- Conducted regular assessments to monitor student progress and adapt instructional strategies accordingly.
- Streamlined classroom operations by integrating technology for efficient communication and documentation.
- Provided ongoing professional development for staff members by leading workshops on best practices in early childhood education settings.
- Advocated for inclusive practices ensuring access to resources for diverse learning needs within the program.
Education
G.E.D. -
Amarillo College
Amarillo, TX01.2007
Child Development - undefined
Amarillo College
Amarillo, TXSkills
- Microsoft Office Applications
- Word
- Excel
- Access
- Data Entry
- Excellent communicator
- Training development
- MS Windows proficient
- Personable
- Challenge-oriented
- Contract and vendor management
- Problem-solving
- Problem solving skills
- Verbal and written communication
- Business planning
- Program management
Certification
Directors License of Child Care ( non expiring )
Timeline
Director of Daycare Operations
Sunshine Valley Day Care
08.2018 - Current
Teacher
Imagination Station
05.2015 - 08.2018
Childcare Teacher
Just For Kids
09.2014 - 03.2015
Customer Service Representative
TMG Health
02.2014 - 09.2014
Early Head Start Teacher
YMCA of Amarillo
07.2012 - 02.2014
Child Development - undefined
Amarillo College
G.E.D. -
Amarillo College
Directors License in Child Care
Non expiring day care license