Brian Lopez
Orlando,FL
Summary
Dynamic operations leader with a proven track record in the hospitality industry, driving revenue growth and improving guest satisfaction through strategic planning and strong client relationship management. Skilled in optimizing departmental performance and enhancing team engagement, using data-driven insights to achieve operational excellence and elevate service standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Operations
Aimbridge Hospitality- Four Points by Sheraton Orlando International Drive
Orlando, FL
12.2025 - Current
- Lead day-to-day hotel operations across multiple departments, ensuring alignment with brand standards, financial goals, and guest services.
- Oversee department leaders in the Rooms division, Food & Beverage, Security, Banquets and support operations while driving efficiency, cost control, and service excellence.
- Partner with ownership and executive leadership to implement operational strategies that improve guest satisfaction scores, team performance, and overall hotel profitability.
- Oversight of departmental budgets, labor management, and operational expenses while supporting overall hotel P&L performance.
- Applied a data-driven and process-oriented leadership style rooted in training, coaching, and continuous improvement principles from a background in education and leadership development.
- Led culinary and revenue-driving initiatives by creating and promoting food specials, seasonal menu concepts, and team-focused kitchen operations strategies.
- Strengthened workplace culture through leadership engagement initiatives, recognition efforts, and personalized team appreciation programs for associates and managers.
Director of Rooms
Aimbridge Hospitality- Four Points by Sheraton Orlando International Drive
Orlando, FL
06.2023 - 12.2025
- Ensure all guests receive high quality service while maximizing room revenue and productivity, developing Managers and Team Members.
- Oversight of all Front Office, Housekeeping, Night Audit and Security operations while following, instructing and overseeing Marriott’s guidelines.
- Excellence in appearance of all areas throughout the hotel within the Rooms Division while constantly improving guest experience satisfaction metrics.
- Ensuring all staffing is maintained at an appropriate level to match business demand. Revamped Rooms Division operations to align with modern hospitality standards while maintaining optimal costs of the operation.
- Developed and implemented a preventive maintenance (PM) and deep-clean scheduling system for guest rooms to improve room quality, extend asset longevity, and strengthen brand-standard compliance.
- Led the conversion of multiple property wide system upgrades to ensure brand compliance and overall optimization of the operation.
Housekeeping Manager
Aimbridge Hospitality- Four Points by Sheraton Orlando International Drive
Orlando, FL
02.2023 - 06.2023
- Direct all aspects of the operation of the Housekeeping department and the in-house laundry facility.
- Leading the team to enhance room quality and readiness, boosting guest satisfaction scores.
- Oversaw in-house laundry ensuring proper operational standard and quality control.
- Promoted teamwork to maintain high cleanliness standards, achieving record guest ratings.
- Developed and implemented associate incentive and recognition programs as Housekeeping Manager to improve team motivation, strengthen workplace culture, and increase overall departmental engagement and accountability.
Assistant Housekeeping Manager
Aimbridge Hospitality- Doubletree by Hilton at the Entrance to Universal
Orlando, FL
03.2022 - 02.2023
- Supervision and direction of all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.
- Directed and supervised projects in connection with the engineering department.
- Performing all opening and closing tasks of the daily operation.
- Conducting daily room inspections as well as inspecting the inspectors to ensure highest quality of service.
Guest Loyalty Manager
Aimbridge Hospitality- Doubletree by Hilton at the Entrance to Universal
Orlando, FL
11.2020 - 05.2022
- Oversaw all aspects of the Hilton Honors program ensuring detailed attention to VIP needs.
- Enhanced guest retention through personalized loyalty strategies.
- Analyzed guest feedback to refine services, boosting satisfaction scores.
- Monitored guest experience to ensure service excellence at all touchpoints.
- Trained team members on guest engagement, elevating overall service quality.
Housekeeping Floor Manager
Aimbridge Hospitality- Doubletree by Hilton at the Entrance to Universal
Orlando, FL
09.2020 - 11.2020
- Supervised daily housekeeping operations to ensure adherence to quality standards.
- Trained and mentored housekeeping staff on best practices and safety protocols.
- Conducted inspections of guest rooms and common areas for cleanliness and maintenance issues.
- Implemented efficient cleaning schedules to optimize staff productivity and guest satisfaction.
- Monitored and analyzed room inspection scores to identify areas for improvement, raising quality standards.
Assistant Front Office Manager
Aimbridge Hospitality-Doubletree by Hilton at the Entrance to Universal
Orlando, FL
08.2019 - 03.2020
- Assisted Front Office Director in guest satisfaction assessments and trend monitoring to drive continuous improvement.
- Promoted hotel services and facilities through effective up-selling techniques, maximizing room occupancy at optimal rates.
- Managed daily operations, ensuring adherence to hospitality standards and attention to detail.
- Oversaw guest check-in/out, enhancing operational efficiency and guest satisfaction by providing on the spot feedback and training.
Front Desk Supervisor
Aimbridge Hospitality-Doubletree by Hilton at the Entrance to Universal
Orlando, FL
07.2018 - 08.2019
- Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained and mentored new front desk staff on hotel procedures and customer service standards.
- Resolved guest inquiries and complaints promptly to enhance overall satisfaction and loyalty.
- Managed room inventory and reservations using property management systems for optimal occupancy rates.
- Conducted regular audits of front desk operations to maintain high service quality and compliance standards.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Front Desk Agent
Aimbridge Hospitality-Doubletree by Hilton at the Entrance to Universal
Orlando, FL
11.2017 - 07.2018
Education
Bachelor of Arts - Secondary Education-English Education
Interamerican University of Puerto Rico
Arecibo, PRSkills
- Client relationship management
- Revenue and profit growth
- Strategic planning
- OnQ PMS
- Microsoft Office Applications
- Budget Optimization
- Lightspeed PMS
- KPI & Score Improvement
- Risk Management
- Bilingual (English/Spanish)
- Strong organization
- SOP development
- ICIMS & Blue Fountain Hiring systems
Certification
Certified Hotel Manager (October 2025)- Certified by the United States Department of Labor under the sponsorship of the American Hotel & Lodging Association in participation with Aimbridge Hospitality.
Awards
- Employee of the Month ·February of 2018-Presented by the Executive Board of the Doubletree by Hilton at the Entrance to Universal, Orlando, FL.
- Ambassador of the Month · August of 2019- Presented by the International Drive Chamber of Commerce, Orlando FL.
- Manager of the Quarter · June of 2023- Presented by the Four Points Orlando I-Drive leadership team, Orlando, FL.
- Nominee for the CFHLA Distinguished Leaders in Hospitality Award · June 2025- Presented by the Four Points Orlando I-Drive leadership team, Orlando, FL.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Director of Operations
Aimbridge Hospitality- Four Points by Sheraton Orlando International Drive
12.2025 - Current
Director of Rooms
Aimbridge Hospitality- Four Points by Sheraton Orlando International Drive
06.2023 - 12.2025
Housekeeping Manager
Aimbridge Hospitality- Four Points by Sheraton Orlando International Drive
02.2023 - 06.2023
Assistant Housekeeping Manager
Aimbridge Hospitality- Doubletree by Hilton at the Entrance to Universal
03.2022 - 02.2023
Guest Loyalty Manager
Aimbridge Hospitality- Doubletree by Hilton at the Entrance to Universal
11.2020 - 05.2022
Housekeeping Floor Manager
Aimbridge Hospitality- Doubletree by Hilton at the Entrance to Universal
09.2020 - 11.2020
Assistant Front Office Manager
Aimbridge Hospitality-Doubletree by Hilton at the Entrance to Universal
08.2019 - 03.2020
Front Desk Supervisor
Aimbridge Hospitality-Doubletree by Hilton at the Entrance to Universal
07.2018 - 08.2019
Front Desk Agent
Aimbridge Hospitality-Doubletree by Hilton at the Entrance to Universal
11.2017 - 07.2018
Bachelor of Arts - Secondary Education-English Education
Interamerican University of Puerto Rico