Shara Duke
Monroe,NC
Summary
Efficient communicator skilled in the field of written and electronic correspondence. Known for high productivity and ability to complete tasks swiftly without compromising accuracy. Specialized skills include document management, customer query resolution, and data entry with a focus on confidentiality. Excel at time management, adaptability, and problem-solving to thrive in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Authorization Coordinator
Atrium Health Women's Health Piedmont OBGYN
Charlotte, NC
03.2018 - Current
- Processed incoming authorization requests and updated customer accounts accordingly.
- Maintained accurate records of all authorizations in the system.
- Analyzed data from various sources to ensure accuracy of authorizations.
- Identified discrepancies in authorization requests, reported them to management, and took corrective action as needed.
- Ensured compliance with all applicable regulations regarding patient referrals.
- Facilitated communication between internal departments regarding new or updated referrals.
- Monitored patient progress during their course of treatment from referral source through completion of services.
- Provided feedback and recommendations on ways to improve efficiency within the referral process.
- Assisted customers with questions or problems related to their authorization requests.
Sonographer
Atrium Health Women's Care Piedmont OBGYN
Charlotte, NC
05.2007 - 03.2018
- Collaborated with other healthcare professionals when needed.
- Utilized the latest imaging technology to capture diagnostic images for physicians' review.
- Reviewed patient history prior to scanning in order to determine appropriate procedure.
- Assisted radiologists with procedures such as biopsies, FNAs, and vascular accesses.
Education
Associate of Science - Sonography
South Piedmont Community College
Monroe, NC 06-2003
Skills
- Strong communication skills
- Prior authorization
- Medical coding
- Professionalism
- Teamwork
- Problem-solving
- Workflow management
- Customer relationship management
- Effective time management
- Patient confidentiality compliance
- Healthcare regulations
- Insurance verification expertise
- Professionalism and ethics
- Managing deadlines
References
References available upon request.
Timeline
Authorization Coordinator
Atrium Health Women's Health Piedmont OBGYN
03.2018 - Current
Sonographer
Atrium Health Women's Care Piedmont OBGYN
05.2007 - 03.2018
Associate of Science - Sonography
South Piedmont Community College
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