Shara Kendrick
Raleigh,NC
Summary
Experienced and hardworking individual working diligently to be an advocate on behalf of customers and employees to obtain necessary assistance. Skilled in coordinating files and resources to meet routine and complex needs. Effective under pressure and in stressful situations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Experience Advocate
Global Credit Union
12.2017 - 05.2024
- Lead projects in the development of the user experience.
- Key position responsible for gathering business requirements from stakeholders.
- Created and executed training plans for project and post project support.
- Created product announcement videos, memos, and other internal communications.
- Defined customer experience requirements through research, based on market trends and analyzing customer data.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
Credit Administration Analyst
Denali Alaskan Federal Credit Union
08.2014 - 12.2017
- Stakeholder on project teams responsible for implementation of all new software.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Validated results and performed quality assurance to assess accuracy of data.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Provided timeline updates for project initiatives as well as communicated as soon as any delays were known.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
Teller Supervisor
NuMark Credit Union
07.2012 - 07.2014
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
Education
General Studies -
East Anchorage High School
05.2007
Skills
- Testing & Quality Assurance
- Interpersonal Skills
- Rollout & Project Support
- Client Relations
- Requirements Analysis
- Document Management
- Team Building
- Mentorship
- Collaboration and Teamwork
- Training delivery
Certification
- Certified Life Coach, Universal Coach Institute - April 2024
Timeline
Experience Advocate
Global Credit Union
12.2017 - 05.2024
Credit Administration Analyst
Denali Alaskan Federal Credit Union
08.2014 - 12.2017
Teller Supervisor
NuMark Credit Union
07.2012 - 07.2014
General Studies -
East Anchorage High School
- Certified Life Coach, Universal Coach Institute - April 2024
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