Shara Price
Menomonee Falls,WI
Summary
Dependable individual with versatile skills in customer service and finance. Equipped for fast-paced work and changing daily needs with the ability to work effectively with attention to detail and a hardworking approach.
Overview
20
20
years of professional experience
Work History
Revenue Accounting Specialist
Apple Leisure Group
Milwaukee , WI
06.2024 - Current
- Transfer available funds between reservations as requested
- Process necessary adjustments on reservations as requested
- Log and apply checks received from Travel Agencies for payment on bookings.
- Finalize and reconcile payments received from our suppliers via credit card
- Verify and apply wire payments received from suppliers via SAP system.
- perform month-end processes to clear out any outstanding balances on reservations as well make sure all deposits from suppliers are accounted for and applied as necessary.
- Assist with weekly commission process
- Provide customer service when addressing inquiries from Travel Agents and/or customers.
Post Travel Specialist
Apple Leisure Group
Milwaukee, WI
04.2015 - 06.2024
- Answer phones in call center settings regarding questions about old bookings, accounting issues, and sometimes overall customer service problems
- Investigate and contact airlines, hotels, transportation companies, and other suppliers regarding customer concerns/complaints
- Maintain constant communication with both client directs and Travel Agents
- Make own decisions based on what is best to help client or Travel Agent and to close file
- Input all correspondences in system to document progress of each case
- Collaborate well with team members to carry out daily assignments and achieve team targets
Reservations Specialist
Mark Travel Corporation
Milwaukee, WI
07.2014 - 04.2015
- Answered phones in call center environment helping customers book trips both domestically and internationally
- Satisfied customers by delivering speedy and expert service for vacation needs
- Reviewed the computer database to check the availability on different dates and lock in requested travel times
- Educated clients about important information such as their travel times, transportation connections and identification requirements
- Took credit card payments over the phone
- Assisted with helping new agents take phone calls; answered their questions and gave direction on what actions to take
Teller
BMO Harris Bank
Milwaukee, WI
09.2009 - 06.2014
- Verified the integrity of deposit checks and money orders to protect customers and the bank from fraud
- Collected payments for mortgages, loan balances and public utilities on behalf of the bank's customers
- Maintained accurate and balanced cash drawer
- Maintained a rapport with regular customers
- Was also the vault teller - ordered appropriate supply of cash weekly for the entire branch and also shipped cash out to stay within necessary levels
- Maintained accurate and balanced vault
- Loaded and unloaded cash into dispensers daily or as needed
- "Sold" and "bought" coin and cash for teller drawers when needed
- Answered phones taking coin orders from businesses
- Opened and closed branch with keys and vault combination
Cashier/Stocker
Dollar Delight
Fox Point, WI
07.2004 - 06.2009
- Obtained a thorough knowledge of products sold to assist customers in locating and purchasing items
- Organized and rotated supplies in the store as well as re-stocked new items
- Assisted with counting store items for inventory purposes
- Helped unload daily and weekly shipments
- Answered phone taking questions from customers
- Responsible for opening and closing store with keys and alarm code
- Responsible for maintaining a cash drawer and making sure it balanced at the end of shift
Education
High School Diploma -
Riverside University High School
Milwaukee, WI06.2004
Skills
- Multitasking
- Verbal and email communication
- Attention to detail
- Problem-solving
- Customer service
- Adaptability
Timeline
Revenue Accounting Specialist
Apple Leisure Group
06.2024 - Current
Post Travel Specialist
Apple Leisure Group
04.2015 - 06.2024
Reservations Specialist
Mark Travel Corporation
07.2014 - 04.2015
Teller
BMO Harris Bank
09.2009 - 06.2014
Cashier/Stocker
Dollar Delight
07.2004 - 06.2009
High School Diploma -
Riverside University High School
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