Shara Williams
Rio Rancho,NM
Summary
Operations Manager experienced in optimizing processes and enhancing customer experiences. Achieved significant improvements in efficiency and satisfaction through cross-functional teamwork and operational best practices. Focused on problem-solving, team development, and cultivating an empowering work culture while consistently exceeding operational goals.
Overview
11
11
years of professional experience
Work History
Operations Manager
Sherwin-Williams Paint Store
Albuquerque, NM
06.2024 - Current
- Led cross-functional teams in executing production schedules and meeting deadlines.
- Streamlined inventory management processes to enhance operational efficiency.
- Implemented quality control measures to ensure product consistency and compliance.
- Trained and mentored staff on safety protocols and operational best practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
Manager
Sherwin-Williams Paint Store
Albuquerque, NM
06.2021 - 06.2024
- Led daily store operations, ensuring optimal inventory management and product availability.
- Coordinated team schedules to maximize efficiency during peak hours and special promotions.
- Implemented visual merchandising standards to enhance store presentation and drive sales.
- Analyzed sales data to identify trends and adjust stock levels accordingly for peak performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Accomplished multiple tasks within established timeframes.
Assistant Manager
Sherwin-Williams Paint Store
Albuquerque, NM
06.2018 - 06.2021
- Supervised daily operations, ensuring compliance with company policies and safety regulations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Customer Service Representative
Sherwin-Williams Paint Store
Toledo, OH
08.2015 - 06.2018
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Assisted customers in selecting products by providing expert advice on paint applications and finishes, enhancing their purchasing experience.
- Streamlined checkout processes to reduce wait times, contributing to improved customer satisfaction.
- Addressed customer inquiries about products and services at the store.
Education
MBA - Business Administration
Liberty University
Lynchburg, VA12-2020
Bachelor of Science - Business
Lourdes University
Sylvania, OH08-2013
Skills
- Budget management
- Performance tracking
- Process optimization
- Inventory management
- Decision-making
- Team leadership
- Delegation
- Employee motivation
- Organizational management
- Goal setting
- Customer service
- Problem-solving
Timeline
Operations Manager
Sherwin-Williams Paint Store
06.2024 - Current
Manager
Sherwin-Williams Paint Store
06.2021 - 06.2024
Assistant Manager
Sherwin-Williams Paint Store
06.2018 - 06.2021
Customer Service Representative
Sherwin-Williams Paint Store
08.2015 - 06.2018
MBA - Business Administration
Liberty University
Bachelor of Science - Business
Lourdes University