SHARAD CHANDRA ADHIKARI
LEAD CUSTOMER SERVICE AGENT
NEPAL
Summary
Dynamic customer service professional with extensive experience at Doha, Qatar. Proven track record in complaint handling and escalation management, leading teams to achieve top performance metrics. Skilled in problem-solving and delivering exceptional service, fostering customer loyalty through empathy and effective communication. Committed to enhancing customer satisfaction and operational excellence.
Overview
19
19
years of professional experience
3
3
Languages
Work History
Lead Customer Service Agent
Doha ,qatar
06.2006 - Current
- Collaborated with cross-functional teams to provide seamless support during product launches and promotions.
- Ensured compliance with company policies, federal regulations, and legal requirements throughout all interactions with clients.
- Led a team of customer service agents to achieve top-level performance metrics in key areas such as response time, resolution rate, and customer satisfaction scores.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Agent
Doha ,qatar
06.2006 - 03.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Education
Bachelor of Arts -
TRI BHUVAN UNIVERSITY ,NEPAL
NEPAL 04.2001 -
Skills
Call center experience
Complaint handling
Escalation management
Fast learner
Customer service
Problem-solving
MS office applications
Timeline
Lead Customer Service Agent
Doha ,qatar
06.2006 - Current
Customer Service Agent
Doha ,qatar
06.2006 - 03.2013
Bachelor of Arts -
TRI BHUVAN UNIVERSITY ,NEPAL
04.2001 -