SHARAE PRESSLEY
Pensacola,FL
Overview
10
10
years of professional experience
Work History
Mortgage Loan Officer I – SEB2
Navy Federal Credit Union
Pensacola, USA
01.2025 - Current
- Managed full mortgage origination lifecycle, ensuring documentation accuracy, data validation, and compliance.
- Collect, verify, and prepare financial and loan data for review, underwriting, and member communication.
- Partnered with Underwriting to resolve file discrepancies, achieving clear and accurate submissions.
- Coordinate and support team events through the Engagement Team, contributing to planning, logistics, and communication.
- Conducted research on member inquiries, escalating and resolving operational issues.
- Maintained strong cross‑department relationships, facilitating smooth workflow and enhancing member‑focused service.
MSR Mentor
Navy Federal Credit Union
Pensacola, USA
01.2024 - 01.2025
- Coordinated and led MSR meetings, developing agendas and documenting action items to enhance team engagement.
- Implemented GAP audit‑driven operational changes for all Florida branches, training mentors and supporting statewide rollout.
- Managed documentation, coaching plans, and follow-up actions to support team development.
- Delivered weekly operational updates summarizing policy changes, ensuring clarity and consistency across teams.
- Organized team events for Consumer Loans branch and collaborated with Mentor Team on large-scale initiatives to strengthen interdepartmental relationships.
- Acted as communication bridge between supervisors and staff to ensure alignment on performance and compliance.
Member Service Representative (MSR)
Navy Federal Credit Union
Pensacola, USA
01.2022 - 01.2024
- Resolved member needs through account servicing, loan assistance, and targeted operational research.
- Streamlined daily member service operations by performing administrative tasks and maintaining accurate documentation.
- Maintained compliance with financial regulations and internal policies through precise data entry and effective record management.
- Contributed to workflow improvements by identifying process gaps and proposing adjustments.
Shift Supervisor
CVS Health
Various Locations, USA
01.2016 - 01.2020
- Oversaw store operations, optimizing scheduling, inventory management, supply ordering, and vendor coordination to enhance operational efficiency.
- Managed team workflow, delegated tasks, and maintained productivity and operational accuracy.
- Ensured compliance with corporate standards through quality control, documentation review, and auditing support.
- Reconciled daily financial transactions and tracked expenses to support accurate budgeting activities.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
04.2028
Skills
- Administrative support and office management
- Data reporting and analysis
- Meeting coordination and event planning
- Agenda writing and presentation preparation
- Expense tracking and invoice reconciliation
- Cross-functional communication and collaboration
- Process improvement and operational implementation
- Proofreading and document standardization
- Program support and campaign initiatives
- Microsoft Office Suite proficiency
- Empower software expertise
- Jetpack knowledge
- Desktop underwriting (DU) skills
Licensing Training
- NMLS License #2682388
- Ongoing training in compliance, regulations, program updates, and operational procedures
Awards Recognition
- Exceptional Performance Review – Sustained Superior Performance
- High Five Award – Mentorship Excellence
Leadership Committee Organizational Involvement
- Employee Events & Programs Committee – Event plan execution
- Diverse Abilities Network – Organizational volunteer support
- DI&B Champion – Participant in coordination of organization‑wide cultural events and activities
- SEB2 Engagement Team – Event coordination and planning
Timeline
Mortgage Loan Officer I – SEB2
Navy Federal Credit Union
01.2025 - Current
MSR Mentor
Navy Federal Credit Union
01.2024 - 01.2025
Member Service Representative (MSR)
Navy Federal Credit Union
01.2022 - 01.2024
Shift Supervisor
CVS Health
01.2016 - 01.2020
Bachelor of Science - Business Administration
Southern New Hampshire University