Summary
Overview
Work History
Skills
References
Timeline
Generic

Jillian Ruiz

Aubrey,TX

Summary

Organized and dependable Mortgage Loan Officer with 7+ years of experience in consumer lending and customer service. Extensive real estate knowledge and success in client education. Organized candidate successful at managing multiple priorities with a positive attitude and the willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Mortgage Loan Officer

Prosperity Bank
06.2021 - Current
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Worked with underwriters to fix application problems and resolve issues.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings

Loan Officer

Bank Of America
12.2016 - 06.2021
  • Awarded highest booked rate for multiple quarters
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Monitored pipelines to track and log status of loans.
  • Developed strong relationships with customers through high levels of customer service

Skills

  • Loan Portfolio Growth
  • Microsoft Office and limited excel
  • Networking and Partnership Development
  • Financial Records
  • Administrative and Office Support
  • Call Volume and Quality Metrics
  • Complex Product Knowledge
  • Task Prioritization

References

References upon request 

Timeline

Mortgage Loan Officer

Prosperity Bank
06.2021 - Current

Loan Officer

Bank Of America
12.2016 - 06.2021

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Jillian Ruiz