Heather Barnes
Mesa,AZ
Summary
Accomplished Loan Officer with a proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills. With more than 20 years of mortgage financing and homebuilding experience.
Overview
14
14
years of professional experience
Work History
Licensed Mortgage Loan Officer
Pinnacle Lending Group
2023.09 - Current
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Assisted customers with completing loan applications and other paperwork.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Explained very technical financial information to applicants in easy to understand language.
- Developed and maintained relationships with customers, lenders and other third parties.
- Developed and implemented marketing campaigns to generate new business opportunities.
- Participated in industry events and conferences to build relationships and gain market intelligence.
Licensed Mortgage Loan Officer
LoanDepot
2022.08 - 2023.08
- Worked with underwriters to fix application problems and resolve issues.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
Licensed Mortgage Loan Officer
Brookhollow Mortgage
2022.02 - 2022.08
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Worked directly with Builder Sales Staff as their preferred lender.
Licensed Mortgage Loan Officer
FBC Mortgage LLC
2020.06 - 2022.02
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Director of Operations
Newmark Homes, LLC
2018.09 - 2020.02
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term company goals and objectives.
Licensed Mortgage Loan Officer
Loandepot
2010.02 - 2018.11
- Worked with underwriters to fix application problems and resolve issues.
- Explained different types of loans pertaining to client situations.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Participated in industry events and conferences to build relationships and gain market intelligence.
Education
Associate of Arts - Fianance
Highland Community College
Highland, KSMortgage Loan Finance
Arizona NMLS And SAFE MLO Course
Scottsdale, AZSkills
- Client Relationships
- Communication
- New Construction Financing
- Credit and Document Analysis
- Loan Product/Program Knowledge
- Microsoft Office
- Loan Portfolio Growth
- Marketing
- Time Management
Timeline
Licensed Mortgage Loan Officer
Pinnacle Lending Group
2023.09 - Current
Licensed Mortgage Loan Officer
LoanDepot
2022.08 - 2023.08
Licensed Mortgage Loan Officer
Brookhollow Mortgage
2022.02 - 2022.08
Licensed Mortgage Loan Officer
FBC Mortgage LLC
2020.06 - 2022.02
Director of Operations
Newmark Homes, LLC
2018.09 - 2020.02
Licensed Mortgage Loan Officer
Loandepot
2010.02 - 2018.11
Associate of Arts - Fianance
Highland Community College
Mortgage Loan Finance
Arizona NMLS And SAFE MLO Course
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