Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jasmine Book

Myrtle Beach,SC

Summary

Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.

Overview

17
17
years of professional experience

Work History

Licensed Mortgage Loan Officer

Revolution Mortgage
03.2023 - Current
  • Worked with underwriters to fix application problems and resolve issues.
  • Explained different types of loans pertaining to client situations.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Participated in industry events and conferences to build relationships and gain market intelligence.
  • Developed extensive network of referral partners to source new mortgage loan opportunities.

Mortgage Loan Officer

Carolina Trust FCU
05.2021 - 03.2023
  • Worked with underwriters to fix application problems and resolve issues.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.

Branch Manager

Carolina Trust FCU
12.2019 - 05.2021
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.

Member Service Representative

Carolina Trust FCU
02.2017 - 12.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Educated and engaged customers with new bank products and services.
  • Responded to customer calls and emails to answer questions about products and services.

General Manager

TitleMax
10.2015 - 02.2017

Store Manager

TitleMax
08.2013 - 10.2015

Lead Sales Associate

Great American Cookie Co
12.2010 - 10.2013

Shift Supervisor

Coldstone Creamery
03.2006 - 03.2011

Education

Bachelor of Science - Business in Finance

Capella University
Minneapolis, MN
09.2021

High School Diploma -

Mayo High School For Math
Darlington, SC
06.2008

Skills

  • Communication skills
  • Problem- Solving Abilities
  • Leadership Skills
  • Active Listening
  • Credit Union Operations
  • Regulatory Disclosure Preparation
  • Client Relationships
  • Creative Solutions

Accomplishments

  • Leadership Development Institue - Class of 2021 - Carolinas Credit Union League

Timeline

Licensed Mortgage Loan Officer

Revolution Mortgage
03.2023 - Current

Mortgage Loan Officer

Carolina Trust FCU
05.2021 - 03.2023

Branch Manager

Carolina Trust FCU
12.2019 - 05.2021

Member Service Representative

Carolina Trust FCU
02.2017 - 12.2019

General Manager

TitleMax
10.2015 - 02.2017

Store Manager

TitleMax
08.2013 - 10.2015

Lead Sales Associate

Great American Cookie Co
12.2010 - 10.2013

Shift Supervisor

Coldstone Creamery
03.2006 - 03.2011

Bachelor of Science - Business in Finance

Capella University

High School Diploma -

Mayo High School For Math

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Jasmine Book