Sharafee Awawda
Union City,OH
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
4
4
years of professional experience
Work History
Pickup and Delivery Driver
Wellness Pharmacy ®
Manhattan, NY
07.2024 - 02.2025
- Utilized GPS navigation systems when necessary to find most efficient route for deliveries.
- Reported any incidents involving damaged goods or hazardous materials immediately to supervisor.
- Recorded shipments using bills of lading, delivery receipts and tally sheets.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Manager
Kathra Market LLC
Union City, NJ
11.2022 - 02.2025
- Ensured compliance with industry regulations and company policies.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Front-End/Senior Customer Service Associate
Walmart
North Bergen, NJ
12.2022 - 10.2023
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Accepted cash and credit card payments, issued receipts and provided change.
- Counted and balanced cashier drawers.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Greeted customers promptly and responded to questions.
Cashier
Juice Journey. Food Your Body Wants
Edgewater, NJ
06.2021 - 11.2022
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Counted and balanced cashier drawers.
- Ensured compliance with all safety regulations within the store environment.
- Scanned items and checked pricing on cash register for accuracy.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
High School Diploma -
North Bergen High School
North Bergen, NJ06-2023
Some College (No Degree) - Electrical Engineering
Lincoln Technical Institute
Union, NJSkills
- Cash handling and management
- Point of sale systems
- Transaction accuracy
- Payment processing
- Customer service
- Team collaboration
- Time management
- Effective communication
- Customer assistance
- Cash register systems
- Refunds and exchanges
Languages
English
Professional
Arabic
Professional
Spanish
Limited
Timeline
Pickup and Delivery Driver
Wellness Pharmacy ®
07.2024 - 02.2025
Front-End/Senior Customer Service Associate
Walmart
12.2022 - 10.2023
Manager
Kathra Market LLC
11.2022 - 02.2025
Cashier
Juice Journey. Food Your Body Wants
06.2021 - 11.2022
High School Diploma -
North Bergen High School
Some College (No Degree) - Electrical Engineering
Lincoln Technical Institute
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