Summary
Overview
Work History
Education
Skills
Quote
Timeline
Additional Information
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Sharai Collins

Sharai Collins

Fort Worth,TX

Summary

Motivated leader with a proactive mindset who excels at identifying and designing innovative solutions. Dedicated to preparing emerging leaders to reach their full potential. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Team Leader

GM Financial
Arlington, TX
06.2015 - Current
  • Delegated daily tasks to team members to optimize group productivity
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth
  • Fostered positive employee relationships through communication, training and development coachin
  • Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions
  • Interviewed and selected potential new team members
  • Created and distributed monthly, quarterly and annual reports to management regarding performance
  • Conferred with other supervisors to coordinate operations and activities within or between departments
  • Implemented performance, quality and efficiency measures to achieve production goals
  • Followed staffing strategies to achieve production goals
  • Collaborated with management team to implement new work procedures and policies
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands
  • Performed ongoing evaluation and assessment of risk factors in change plan integration to apprise department of findings and remedial recommendations
  • Supervised classroom during training delivery to determine if staff followed classroom guidelines and fulfilled necessary requirements of course objectives.
  • Conducted training classes for employees on features and operation of products, client tools and processes.

Collections Representative

GM Financial
Arlington, TX
06.2015 - 01.2017
  • Advised customers on payment options and set up payment plans.
  • Handled escalated customers smoothly
  • Used effective questioning techniques to clarify why debtors were delinquent
  • Utilized skip tracing resources
  • Recorded and updated customer personal accounts with accurate contact information
  • Liaised with management to identify and discuss issues attributing to account delinquency and create solutions

Education

Bachelor of Science - Counseling Psychology

Capella University
Minneapolis, MN
10.2023

Skills

  • Training
  • Coaching and Mentoring
  • Leadership Development
  • Work Planning and Prioritization
  • Operations Analysis
  • MS Office

Quote

I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison

Timeline

Team Leader

GM Financial
06.2015 - Current

Collections Representative

GM Financial
06.2015 - 01.2017

Bachelor of Science - Counseling Psychology

Capella University

Additional Information

  • Junior League Fort Worth
  • CASA of Tarrant County Advocate
  • GM Financial Employee Resource Chair
  • GM Financial SCRA Ambassador

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Sharai Collins