William Martin Leonard
Cashier, Cook , Security Officer, Saleman
Houston,TX
Summary
Highly motivated and experienced professional with a diverse background in security, customer service, and team leadership. Fluent in multiple languages and skilled as a translator, I bring strong communication abilities to any role. Seeking a challenging position where I can leverage my expertise in security management, customer relations, and team collaboration. With a commitment to loyalty and longterm growth, I am eager to contribute to a dynamic and expanding organization.
A young, energetic, and personable professional with a strong commitment to asset protection and customer service. A dedicated worker eager to leverage skills and education for the growth and success of the company. Driven by a passion for continuous improvement and career development, this individual aims to make a positive impact and contribute meaningfully to the organization's goals.
Overview
7
7
years of professional experience
Work History
Team Leader
Whataburger Restaurants L&c
08.2024 - 01.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Salesperson
Shabana Motors
08.2023 - 01.2025
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Security Officer
Houston Independent Security Patrol
01.2020 - 01.2023
- Patrolled and monitored premises to ensure safety and security
- Conducted regular patrols and surveillance to maintain a secure environment
- Authorized to carry firearms and highly skilled in implementing security protocols
- Mentored and trained new employees on company policies and security procedures
- Collaborated efficiently with team members to enhance operational effectiveness
- Consistently worked seven days a week, demonstrating strong work ethic and dedication
- Ensured strict adherence to security regulations and standards
- Maintained constant vigilance to promptly address any security concerns
Team Lead, Cook, Line Prep, Trainer, Cashier, Dishwasher
Whataburger
01.2018 - 01.2020
- Led team members in daily operations, including food preparation and customer service
- Followed safety compliance and maintained a clean and organized work environment
- Trained new employees on company standards and food handling procedures
- Provided excellent customer service and handled transactions efficiently
- Held a Food Handler's Card and ensured the highest quality of food and service
- Supervised team members in daily tasks, including food preparation and customer service
- Ensured compliance with safety standards and maintained a clean, organized workspace
- Trained new hires on company policies and best practices for food handling
- Delivered exceptional customer service and managed transactions with accuracy and efficiency
- Certified with a Food Handler's Card, consistently upheld high standards of food quality and service
Education
Associate's Degree - Legal Aid
Savannah State University
Savannah, GAHigh School Diploma -
Collège de Tounouma
Bachelor Of Laws - Legal Studies
New Hope School International
Las Vegas, NV07.2020
Skills
- Management
- Problem solving
- Communication
- Leadership
- Security protocols
- Patrolling
- Licensed to carry
- Problem de-escalation
- Excellent communication
- Speed of service
- Quality control
- Proficient in Microsoft Office
- POS systems
- Data entry
- Social media management
- Team leadership
- Training
- Reliable
- Hard worker
- Holds a valid driver's license
- Legal citizen
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Staff training
- Coaching and mentoring
- Work Planning and Prioritization
- Documentation and reporting
- Work planning
- Performance improvement
- Goal setting
- Quality improvement
- Conflict resolution
- Mentoring
- Leading team meetings
- Daily workflow improvement
- Safety
- Relationship building
- Safety processes and procedures
- Staff education and training
- Process improvement
Additional Information
A young, energetic, and personable professional with a strong commitment to asset protection and customer service. A dedicated worker eager to leverage skills and education for the growth and success of the company. Driven by a passion for continuous improvement and career development, this individual aims to make a positive impact and contribute meaningfully to the organization's goals.
Timeline
Team Leader
Whataburger Restaurants L&c
08.2024 - 01.2025
Salesperson
Shabana Motors
08.2023 - 01.2025
Security Officer
Houston Independent Security Patrol
01.2020 - 01.2023
Team Lead, Cook, Line Prep, Trainer, Cashier, Dishwasher
Whataburger
01.2018 - 01.2020
Associate's Degree - Legal Aid
Savannah State University
High School Diploma -
Collège de Tounouma
Bachelor Of Laws - Legal Studies
New Hope School International
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