Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Hi, I’m
SHARAI DOSS
Chicago,IL
Summary
Overview
11
years of professional experience
Work History
Artists Frame Services
Billing Specialist/Accounts Receivable
07.2022 - Current
Job overview
- Balance the daily activities from all 7 branches
Glass and Mirror America
Customer Service Representative/ Office Administrator
07.2019 - 07.2022
Job overview
- Maintain an ongoing material log, conducting daily inventories of glass and glazing supplies, checking out glass and material for utilization by installers, and ordering new products and supplies to meet customer demand
PBD WORLDWIDE
Retail Distribution Associate/ Specialist Lead
05.2015 - 08.2018
Job overview
- Carried out full-cycle order fulfillment, utilizing sales invoices to pick orders with the proper items and quantities, verify order contents, pack and accurately ship outgoing orders
Select Remedy
Customer Service Representative
09.2013 - 03.2014
Job overview
- Processed inbound, outbound, and live orders, quickly addressing and resolving order discrepancies and customer concerns
Advanced Resources
Customer Service Representative
03.2013 - 09.2013
Job overview
- Engaged new and existing customers to sell the portfolio of products and services, scheduling on-site technician visits
Education
University of WisconsinWhitewater, WI
General Education
University Overview
St. Edward Central High School
Diploma
University Overview
Skills
- Customer Service
- Customer Retention
- Inbound/Outbound Calls
- Relationship Management
- Client Needs Assessments
- Consultative Sales
- Order Taking
- Payment Processing
- Upselling
- Quality Assurance
- Call Center Operations
- New Hire Mentoring
- Data Entry
- 45WPM
- Shipping and Receiving
- Freight Experience
- Order Fulfillment
- Customer Relationship Management
- Account Management
- B2B Sales
- Communication skills
- Microsoft Excel
- Microsoft Word
- Inside Sales
- Research
- Technical Support
- Management
- Purchasing
- Microsoft Powerpoint
- Customer support
- Data entry
- CRM Software
- Payment Posting
- Collections
- Invoice Processing
- Contract Preparation
Assessments
Assessments
- Filing & Organization, Highly Proficient, 08/01/18
- Scheduling, Completed, 08/01/18
- Customer Focus & Orientation, Highly Proficient, 10/01/20
- Typing, Completed, 10/01/20
- Data Entry: Accuracy, Proficient, 11/01/20
- Customer Service, Proficient, 11/01/20
Timeline
Billing Specialist/Accounts Receivable
Artists Frame Services
07.2022 - Current
Customer Service Representative/ Office Administrator
Glass and Mirror America
07.2019 - 07.2022
Retail Distribution Associate/ Specialist Lead
PBD WORLDWIDE
05.2015 - 08.2018
Customer Service Representative
Select Remedy
09.2013 - 03.2014
Customer Service Representative
Advanced Resources
03.2013 - 09.2013
University of Wisconsin
General Education
St. Edward Central High School
Diploma