Sharaine Vicente
Powder Springs,GA
Summary
Accomplished Corporate Travel Agent with a proven track record at Travel Leaders LLC, adept in airline reservation systems and delivering exceptional customer service. Excelled in high-volume environments, surpassing performance targets through effective time management and strong communication skills. Specializes in both international and domestic travel arrangements, ensuring adherence to corporate travel policies.
Overview
35
35
years of professional experience
Work History
Corporate Travel Agent
Travel Leaders LLC
11.2009 - Current
- Consistently met or exceeded performance targets by staying focused on key priorities and managing time effectively throughout the day.
- Set up flights, hotels, and ground transportation for individuals and groups.
- Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
- Delivered exceptional customer service by addressing concerns professionally and efficiently, promoting repeat business from satisfied clientele.
- Collaborated with other agents to resolve any issues promptly, maintaining client trust and satisfaction.
- Educated clients on travel policies and procedures, ensuring adherence to corporate guidelines and budgetary constraints.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Worldspan till November 2023
- TP+ present
Corporate Travel Agent
Pace Travel
01.2000 - 11.2009
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Educated clients on travel policies and procedures, ensuring adherence to corporate guidelines and budgetary constraints.
- Delivered exceptional customer service by addressing concerns professionally and efficiently, promoting repeat business from satisfied clientele.
- Amadeus
Corporate Travel Agent
IVI Travel
11.1989 - 12.1999
- Consistently met or exceeded performance targets by staying focused on key priorities and managing time effectively throughout the day.
- Sabre
Education
High School Diploma -
North Cobb High School
Kennesaw Ga06.1984
Skills
Travel industry experience
Hotel reservations
Strong Communication Skills
Exceptional customer service
Corporate travel policies knowledge
Ticketing rules
Airline reservation systems proficiency
High volume environments
Reliability
International and Domestic Travel
Timeline
Corporate Travel Agent
Travel Leaders LLC
11.2009 - Current
Corporate Travel Agent
Pace Travel
01.2000 - 11.2009
Corporate Travel Agent
IVI Travel
11.1989 - 12.1999
High School Diploma -
North Cobb High School
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