Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharali Thapa

156 Lombard Street #27 San Francisco,CA

Summary


Offering strong foundation in communication and adaptability, ready to learn and grow in the retail environment. Brings commitment to customer service excellence and ability to quickly grasp product knowledge. Ready to use and develop problem-solving and teamwork skills in any retail industry role.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Victoria Secret
05.2013 - 08.2013
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Measured customers for accurate lingerie sizing.
  • Ensured professional handling of customer complaints according to guidelines.
  • Offered personalized recommendations aligning with client situations.

Guest Service Agent

Hotel Molokai
01.2011 - 01.2012
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Collected room deposits, fees, and payments.
  • Maximized revenue by upselling room upgrades and additional services.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
  • Coordinated island tours and attractions efficiently and ensuring that all guests were present.

Education

High School Diploma -

Molokai High School
Molokai, Hawaii
06-2011

Skills

  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Customer assistance
  • Cash handling
  • Customer engagement
  • Retail sales
  • Reliability and punctuality
  • Phone etiquette
  • Conflict resolution
  • Positive and professional
  • Honest and dependable
  • Attention to detail
  • Strong communication and interpersonal skills
  • Organized

Timeline

Retail Sales Associate

Victoria Secret
05.2013 - 08.2013

Guest Service Agent

Hotel Molokai
01.2011 - 01.2012

High School Diploma -

Molokai High School

Similar Profiles

CREATE PROFILE
Sharali Thapa