Sharalyn Smookler
Customer Solutions & Logistics
Marietta,GA
Summary
Accomplished professional skilled at building atmosphere of collaboration and performance excellence to provide every customer and client with exceptional experiences. Motivational leader skilled at building relationships with exemplarily writing and oral communication skills.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Store Manager
Mavis Tire
Smyrna, GA
10.2020 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Warehouse Clerk
FedEx
Kennesaw, GA
01.2019 - 10.2020
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Checked packages and merchandise for damage and notified vendors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Internship Student
Chainalytics
Atlanta, GA
04.2019 - 08.2019
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Provided clerical support, addressing routine and special requirements.
- Produced high-quality communications for internal and external use.
Accounts Receivable Clerk
VanRan Communications Services
Buford, GA
05.2017 - 01.2019
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
- Used accounting software to reconcile accounts, track income and generate invoices.
Education
Bachelor of Science - Economics
Kennesaw State University
Kennesaw, GA 05.2014 - 07.2019
Skills
Relationship building and management
Microsoft Office Suite
Order management
POS systems operations
Goals and performance
Google Drive
Customer Relations
Customer experience
Business initiatives proficiency
Cost Control
Timeline
Assistant Store Manager
Mavis Tire
10.2020 - Current
Internship Student
Chainalytics
04.2019 - 08.2019
Warehouse Clerk
FedEx
01.2019 - 10.2020
Accounts Receivable Clerk
VanRan Communications Services
05.2017 - 01.2019
Bachelor of Science - Economics
Kennesaw State University
05.2014 - 07.2019