SHARALYN WELLE

• Maintained current knowledge of evolving changes in marketplace.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Exceeded monthly targets by diligently following up on leads and closing deals promptly.
• Negotiated contracts skillfully, securing favorable terms for both company and client.

Responsible for increasing customer base in Minneapolis and St. Paul Metro area

• Strengthened labor-management relationships by effectively addressing grievances and resolving disputes.
• Developed comprehensive collective bargaining agreements for improved working conditions and employee satisfaction.
• Reduced potential conflicts with proactive communication between management and employees.
• Conducted thorough investigations of workplace complaints, ensuring fair treatment for all parties involved.

• Enhanced client satisfaction by providing timely and accurate information on mutual funds performance and investment strategies.
• Assisted in the development of marketing materials, highlighting key fund features and performance data for prospective investors.
• Participated in ongoing professional development opportunities to stay current on industry trends and best practices in mutual fund management.

• Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
• Streamlined teller operations for better workflow by implementing time-management strategies.
• Enhanced branch sales through cross-selling bank products and services to customers.
• Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.

• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Maintained up-to-date knowledge of product and service changes.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.