Sharath Kumar. V

Responsibility for monitoring daily inventory of all accounts receivables

• Examine provider claims that insurance companies have not yet paid
• Recognizing trends in bulk denials, conducting routine follow-up reviews, and documenting statements in order to close payments
• Ensuring necessary adjustments to patient's account in event that invoice is rejected as non covered
• Trained, coached, and mentored staff to ensure smooth adoption of new program
• Contributed to positive work environment by fostering strong relationships among colleagues and promoting open lines of communication.
• Developed strong working relationships with both internal stakeholders and external clients to facilitate smooth operations.

• Trained, coached, and mentored staff to ensure smooth adoption of new program.
• Managed W4 and W4P tax withholding forms for both active and retired employees.
• Managed USA State Unemployment Tax Registration Offboarding Employers Tax and business name/FEIN change for employers and handling complete enrollment process for Cobra employees.
• Managed daily employee queries and creating cases for employee outreach. Run daily discrepancy report and work on ineligible applications. Manually audit payment-completed applications.
• Managed Portal's Content in 16 languages and for over 116 countries.

• Managed high volume of inbound and outbound customer calls effectively and efficiently
• Identify recurrent customer difficulties by building and keeping customer complaint log
• Maintaining current knowledge of newest technology and solutions applicable to Process
• Using range of diagnostic tools, identified and resolved technical difficulties
• Managed high call volume with tact and professionalism
• Contacted customers by phone and email in response to inquiries
• Mastery of customer service management systems and databases
• Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment
• Always demonstrate professionalism and courtesy with customers.

• Managed call flow and responded to technical support needs of customers
• Evaluated and responded to incoming sales leads and requests for technical support assistance
• Resolved customer issues in a clear, courteous and straightforward manner
• Remained up to date on the latest technologies and solutions applicable to company products
• Always demonstrate professionalism and courtesy with customers
• Identified and solved technical issues with a variety of diagnostic tools
• Conducted research to address customer concerns.

• Managed call flow and responded to technical support needs of customers
• Resolved customer issues in a clear, courteous and straightforward manner
• Managed high call volume with tact and professionalism
• Evaluated consumer reports on a monthly basis
• Mastery of customer service management systems and databases.