Sharaya Guerrero
Longmont
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
13
13
years of professional experience
Work History
Office Manager/Chiropractic Assistant
100 Percent Chiropractic
Arvada
10.2024 - Current
- Oversaw inventory control and ordering of office supplies and equipment.
- Trained new staff on office procedures and patient interaction protocols.
- Fostered positive relationships with patients through excellent customer service.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Assisted chiropractors with patient assessments and treatment plans.
- Educated patients on wellness strategies and home exercise programs effectively.
- Handled patient records and maintained confidentiality in compliance with regulations.
Office Coordinator
TCB Chiropractic
Boulder
04.2024 - Current
- Greet patients and support the doctor’s message of health benefits and consistency.
- Daily office procedures including but not limited to opening & closing of the office, daily collections and reporting, managing office supply, management of patient schedules and payments, insurance and billing and overall office flow.
Marketing Manager
Patterson Veterinary
Loveland
09.2021 - 01.2024
- Created promotional campaigns that generated leads, resulting in increased sales.
- Cultivated and maintained relationships with clients and partners.
- Utilized SEO techniques to optimize website content for maximum exposure.
- Organized trade shows, conferences and other events to promote products or services.
- Collaborated with creative and social teams to develop compelling visuals for product launches.
- Identified potential partners and negotiated contracts for joint marketing initiatives.
- Utilized web analytics data to measure effectiveness of online campaigns.
- Tracked budget and expenses related to marketing initiatives.
Marketing Coordinator
Patterson Veterinary
Loveland
08.2018 - 09.2021
- Coordinated the design of promotional materials such as flyers and brochures.
- Collaborated with designers, writers, and other professionals to produce high-quality materials.
- Managed relationships with vendors and suppliers for promotional materials.
- Conducted market research to identify trends, competitive activity, and opportunities for product and service growth.
- Generated reports summarizing weekly, monthly, quarterly results of marketing efforts.
- Conducted quarterly inventory cycle counts.
Administrative Assistant/Contract Specialist
Patterson Veterinary
Loveland
03.2018 - 08.2018
- Prepared and tracked finance contracts from approval to closing for in-house financing of veterinary equipment.
- Maintained files, keeping sensitive information confidential.
- Answered phone calls and directed inquiries to appropriate personnel.
- Responded to customer requests in a timely manner.
- Monitored daily operations to ensure efficient workflow processes were being followed.
- Resolved issues, escalating major conflicts and concerns to appropriate personnel.
Credit Specialist
Patterson Veterinary
Loveland
03.2017 - 02.2018
- Assessed customer financial information to determine creditworthiness and set appropriate credit limits.
- Communicated effectively with both internal stakeholders and external customers regarding their accounts.
- Provided guidance and advice on the best course of action for customers in financial difficulty.
- Prepared detailed monthly reports summarizing account activity for senior management review.
- Monitored accounts for payment irregularities or delinquent payments and negotiated payment plans.
- Called customers to collect payment and set up autopayment when necessary.
Certified Veterinary Technician, (CVT)
Family Pet Hospital
Longmont
07.2016 - 01.2017
- Performed physical examinations, including collection of samples for laboratory analysis and evaluation of patient health status.
- Dispensed medications and vaccinations per veterinarian instructions.
- Assisted veterinarians with medical procedures such as radiography, dental prophylaxis and surgery.
- Ensured cleanliness in surgical areas through appropriate sterilization procedures.
- Provided post-operative instructions for pet owners regarding at-home care following surgeries or other treatments.
- Maintained records of animal health care plans, treatments and medications administered.
- Administered anesthesia under direct supervision of veterinarian.
- Adhered to all safety regulations set forth by OSHA standards in the workplace.
Certified Veterinary Technician, (CVT)
VCA Cedar View Animal Hospital
Apple Valley
01.2013 - 06.2016
- Performed nursing tasks (see above)
- Wrote tech team schedule.
- Controlled Substance Manager: performed weekly spot audits, monthly, quarterly, biennial and annual audits. Also upheld AAHA standards of substance logs and addresses any issues surrounding controlled substances.
- Safety Coordinator: went through monthly checklist to ensure clinic up to OSHA and AAHA standards. Addressed any issues found with entire staff at monthly safety meetings.
Education
Associate in Science (A.S.) - Veterinary Technology
Minnesota School of Business
Lakeville, MN12.2012
Skills
- Marketing campaign oversight
- Partnerships Building
- Office management
- Strategic Planning
- Cross-Functional Collaboration
- Brand Development
- Budget Management
- Event Planning
- Social media channels
- Customer segmentation
- Data analysis
- Collaborative teamwork
References
References available upon request
Extracurricular Activities
SCNAVTA, Chapter Treasurer
Awards
- Pinnacle Award, Outstanding Performance, Patterson Veterinary, Superior achievements in supporting sales dollars, budget attainment, expense control vs. budget and meeting annual company objectives.
- 2020 (Fiscal Year)
- 2021 (Fiscal Year)
Coursework
Veterinary Technician National Exam (VTNE)
Timeline
Office Manager/Chiropractic Assistant
100 Percent Chiropractic
10.2024 - Current
Office Coordinator
TCB Chiropractic
04.2024 - Current
Marketing Manager
Patterson Veterinary
09.2021 - 01.2024
Marketing Coordinator
Patterson Veterinary
08.2018 - 09.2021
Administrative Assistant/Contract Specialist
Patterson Veterinary
03.2018 - 08.2018
Credit Specialist
Patterson Veterinary
03.2017 - 02.2018
Certified Veterinary Technician, (CVT)
Family Pet Hospital
07.2016 - 01.2017
Certified Veterinary Technician, (CVT)
VCA Cedar View Animal Hospital
01.2013 - 06.2016
Associate in Science (A.S.) - Veterinary Technology
Minnesota School of Business