Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shardae Shavers

Niagara Falls,NY

Summary

I am a hardworking dedicated employee that strives to be better than I was yesterday or days prior. My ability to learn any job description makes me as strong as i am today. I have many years of management experience that taught me to grow as a person . The ability to be a role model to anyone and being the coach they need to succeed in their job title makes the experience worth it. I also have many years plant/factory settings where I was taught the process of injection molding holding a position of a CNC lead set up tech. I worked with molding machines that made car batteries moving up from just a machine operator/ forklift operator to lead set up in just 5 years. I have over 12 years of experience in the customer service field followed by 7 years of Server And 2 years of bartenders experience. My goal in that field is to provide the best customer service experience to all guest . Accommodating all customers needs and wants making sure their visit is sufficient and that they are comfortable through out their stay.

Overview

14
14
years of professional experience

Work History

Server/Bartender

Olive Garden-Niagara Falls, NY
Niagara Falls, NY
11.2023 - Current
  • My Job Is To Provide The Best Experience For All Guest
  • Accommodating all needs and wants making the visit sufficient and comfortable
  • I Provide the personality that makes the guest want to return again .
  • Provided excellent customer service to ensure satisfaction.

Server

Simply Soul-Niagara Falls, NY
Niagara Falls, NY
08.2019 - Current
  • My job is to greet and seat customers make sure they have menus and drinks to start off the experience offering them specials for the day
  • My goal is to make sure the quality and speed of service is up to the customer standards this is a small family business that has great clientele.

Set-Up Technician

Stryten Energy-Niagara Falls, NY
Niagara Falls, NY
10.2018 - 09.2023
  • My title held a position that was 12hr shifts my role was to make sure machines were operating properly setting up using computers
  • I also had to make sure each part being made dimensions were set accurately so the customers receiving the batteries are satisfied.

Team Leader/Supervisor In training

Burger King-Niagara Falls, NY
Niagara Falls, NY
03.2018 - 10.2018
  • Provide the customers with the best customer service making sure their orders are accurate and received as quick as we could give it to them, Multitasking and delegating job duties to other co-workers being a role model for them as well helping out the managers and learning how to become one in the process
  • Making sure all job duties are completed before my shift is completed.

Sales Associate

Citi Trends-Niagara Falls, NY
Niagara Falls, NY
01.2018 - 05.2018
  • My job was to make sure all the store merchandise was in order breaking down a truck order each day hanging and organizing clothes ,shoes and home accessories
  • Ringing customers out as quickly as possible and providing them with great service and also helping them with the latest fashion and also gift shopping.

Cashier

7-Eleven-Niagara Falls, NY
Niagara Falls, NY
06.2017 - 03.2018
  • Provide The Best Customer Service Experience To Customers Making Sure They Are Satisfied From The Time They Walk In The Door To The Time They Leave
  • My Speed And And Personality Always Put A Smile On Each Customer That Visits 7 Eleven
  • Also Making Sure Food, Coffee Always Fresh And Areas With High Traffic Is Cleaned And Sanitized Also Organized From The Time I Clock In To The Time I Clock Out.

Customer Service Representative

Conduent-Niagara Falls, NY
Niagara Falls, NY
07.2017 - 09.2017
  • Assist callers with their student loan application process help access their federal account provide the best customer service to please all student callers and their parents.

Supervisor

Niagara rehab and nursing
Niagara Falls, NY
08.2016 - 09.2017
  • Supervisor of the dietary department
  • Making sure the residents diets were being followed as it said to do so on their meal tickets entering new residents diets into the computer
  • Keeping a clean kitchen up to the health department standards
  • Treating the residents with respect and making sure they had all they needed for breakfast lunch and dinner .

Shift Supervisor

Dollar General
Niagara Falls, NY
01.2015 - 07.2016
  • I was a shift supervisor that had to be a role model for my employees
  • Practicing my customer service skills that had to meet the company standards
  • Had to keep up on the cleanlieness of the store making sure that the store is up to par before the next shift starts
  • Counting money and deposits at the end of my shifts making sure all the sales matched all the stats on the computer entering inventory for the month making sure everything balanced out at a 100%.

Manager

McDonald's-Niagara Falls, NY
Niagara Falls, NY
09.2010 - 12.2015
  • I was a manager at the restaurant had to be the role model for the staff making sure all their customer service skills were being used as they were trained to do so
  • Teaching the staff to cross train eachother delegating different jobs to stay busy throughout their shift
  • Making sure the customers were being treated with the up most respect and receiving their food orders as they were ordered
  • Rememebering customers came first and was always right
  • Counting about 12 drawers at the end of the night matching the sales with the computer making sure money wasnt missing that day counting the food inventory each day before my shift was complete

Education

Ged -

Skills

  • Customer service/Serving
  • Shift Supervisor
  • Team Lead
  • Key Holder
  • Restaurant Management
  • Retail Sales
  • Management
  • Assistant Manager Experience
  • Cash Handling
  • Microsoft Office
  • Leadership
  • Server
  • Bartending
  • Forklift
  • Manufacturing
  • Communication skills
  • English
  • Phone etiquette
  • Data entry
  • Sales
  • POS
  • Serving
  • Guest services
  • Warehouse experience
  • Shipping & receiving
  • Pallet jack
  • Manufacturing facility
  • Machine Operator

Timeline

Server/Bartender

Olive Garden-Niagara Falls, NY
11.2023 - Current

Server

Simply Soul-Niagara Falls, NY
08.2019 - Current

Set-Up Technician

Stryten Energy-Niagara Falls, NY
10.2018 - 09.2023

Team Leader/Supervisor In training

Burger King-Niagara Falls, NY
03.2018 - 10.2018

Sales Associate

Citi Trends-Niagara Falls, NY
01.2018 - 05.2018

Customer Service Representative

Conduent-Niagara Falls, NY
07.2017 - 09.2017

Cashier

7-Eleven-Niagara Falls, NY
06.2017 - 03.2018

Supervisor

Niagara rehab and nursing
08.2016 - 09.2017

Shift Supervisor

Dollar General
01.2015 - 07.2016

Manager

McDonald's-Niagara Falls, NY
09.2010 - 12.2015

Ged -

Shardae Shavers