Shardai Peeler
Little Rock,AR
Summary
Dynamic customer service professional with extensive experience at Lowe's Home Improvement and the Department of Finance and Administration. Proven expertise in payment processing and data entry, combined with a strong ability to cultivate customer relationships and resolve issues efficiently. Recognized for enhancing team performance and achieving high satisfaction levels through exceptional service delivery. Eager to leverage skills in a challenging role that emphasizes customer engagement and operational excellence, driving success through a commitment to quality service.
Overview
22
22
years of professional experience
Work History
DFA Customer Service Representative
Department of Finance and Administration
09.2022 - Current
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered inbound calls, chats and emails to facilitate customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Head Cashier
Lowes Home Improvement
02.2021 - 04.2023
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Assisted in inventory management, including stock checks and coordinating with merchandise team on product availability.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Answered customer questions and provided store information.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Balanced daily cash register totals to ensure accuracy of transactions.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Monitored inventory levels of supplies used in the Cash Office area such as deposit slips, receipt books.
- Received and processed payments from customers in the form of cash, checks, credit cards and money orders.
Deli Clerk
Pick N Save
06.2015 - 11.2018
- Operated slicers and scales to prepare deli products efficiently
- Greeted and assisted customers with product selection and inquiries, enhancing service experience
- Maintained cleanliness and organization of deli counter and equipment.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Trained and mentored staff on food preparation techniques and customer service best practices.
- Managed inventory levels, reducing waste through effective stock rotation and ordering processes.
- Supervised daily deli operations, ensuring compliance with health and safety standards.
Line Leader
Taco Bell Restaurant
10.2003 - 09.2014
- Supervised daily production activities to ensure efficient workflow and adherence to safety protocols.
- Trained new team members on standard operating procedures and equipment operation.
- Conducted quality checks to maintain product standards and reduce defects.
- Collaborated with management to implement process improvements, enhancing operational efficiency.
- Led shift meetings to communicate objectives, address concerns, and motivate team performance.
- Monitored inventory levels and coordinated restocking efforts to prevent shortages.
Education
Associate of Science - Health Administration
Bryant & Stratton College
Albany, NY05.2019
Skills
- Inventory control
- Payment processing
- Report generation
- Active listening
- Critical thinking
- Customer relations
- Call center experience
- Conflict resolution
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Quality management
Timeline
DFA Customer Service Representative
Department of Finance and Administration
09.2022 - Current
Head Cashier
Lowes Home Improvement
02.2021 - 04.2023
Deli Clerk
Pick N Save
06.2015 - 11.2018
Line Leader
Taco Bell Restaurant
10.2003 - 09.2014
Associate of Science - Health Administration
Bryant & Stratton College