Summary
Overview
Work History
Education
Skills
Skills
Timeline
Generic

Shardai Varnado

Dearborn

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

7
7
years of professional experience

Work History

Customer Advocate

Victory Automotive Group
Canton
10.2023 - Current
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
  • Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Confirmed appointments, communicated with clients, and updated client records.

RETAIL SALES ASSOCIATE

Macy's
02.2020 - 01.2022
  • Perform other duties as assigned
  • Determine customer needs based on customer preferences; suggest additional merchandise to compliment customer selection
  • Demonstrate knowledge of store products and services (including Loyalty programs) to build sales and minimize returns
  • Demonstrate proficiency in POS systems, including, but not limited to, Search and Send and My Client
  • Retrieve merchandise from stockroom; pull merchandise to assist customers in fitting room.

RECEPTIONIST

Diamond tax services
04.2018 - 05.2020
  • Answer phone schedule client appointments organize office basic computer skills multi-tasking check emails and voicemails daily
  • Confirmed appointments, communicated with clients and updated client records
  • Kept reception area clean and neat to give visitors positive first impression
  • Managed multiple tasks and met time-sensitive deadlines.

Education

Associate of Applied Science -

Wayne County Community College
Detroit, MI
01-2026

SECONDARY SCHOOL -

Romulus High School
12-2017

Skills

  • Data entry
  • Inbound call management
  • Multi-line phone system
  • Resolving conflicts

Skills

Timeline

Customer Advocate

Victory Automotive Group
10.2023 - Current

RETAIL SALES ASSOCIATE

Macy's
02.2020 - 01.2022

RECEPTIONIST

Diamond tax services
04.2018 - 05.2020

Associate of Applied Science -

Wayne County Community College

SECONDARY SCHOOL -

Romulus High School

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Shardai Varnado