Shar’Danae Woodard
Charlotte,NC
Summary
Highly motivated employee with a strong desire to embrace new challenges. Known for exceptional interpersonal skills and adaptability, consistently demonstrating a strong work ethic. Excels at working independently and has a proven ability to quickly learn and master new skills. Committed to providing every customer with a positive and memorable experience, dedicated to delivering exceptional service.
Overview
8
8
years of professional experience
Work History
EMERGENCY DISPATCHER
Onstar Emergency
Charlotte, NC
05.2021 - Current
- Received and evaluated emergency calls from the public; determined the nature of the call and provided necessary instructions.
- Provided medical instruction over the telephone while awaiting paramedics or ambulance arrival.
- Utilized mapping systems to determine locations for responding personnel; tracked unit status in order to ensure timely response times.
Customer Service Representative
Cigna Healthcare
Charlotte, NC
02.2019 - 05.2021
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Answered inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits and mail-order pharmacies.
Health Insurance Agent
LeoForce
Charlotte, NC
03.2018 - 06.2020
- Help individuals understand their coverage and select the right products, services and solutions to meet their personal and healthcare needs.
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
Customer Service Representative
TTEC
Charlotte, NC
12.2016 - 07.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Some College (No Degree) - Criminal Justice
Ashford University
San Diego, CAAssociate of Arts - Corrections
Pat Thomas Law Enforcement Academy
Havana, FL07-2013
High School Diploma -
East Gadsden High School
Havana, FL05-2013
Skills
- Microsoft Expert
- Telecommunications
- Emergency Procedures
- Multitasking and Prioritization
- Active Listening
- Information Gathering and Relay
- Problem-Solving
- Call Management
- Computer Skills
- Data Entry
Timeline
EMERGENCY DISPATCHER
Onstar Emergency
05.2021 - Current
Customer Service Representative
Cigna Healthcare
02.2019 - 05.2021
Health Insurance Agent
LeoForce
03.2018 - 06.2020
Customer Service Representative
TTEC
12.2016 - 07.2018
Some College (No Degree) - Criminal Justice
Ashford University
Associate of Arts - Corrections
Pat Thomas Law Enforcement Academy
High School Diploma -
East Gadsden High School